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# HILO

DIGITIZING CUSTOMER EXPERIENCE IN BUILDINGS

## Sitemaps

- [XML Sitemap](https://www.hiloapp.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [What makes the office worth the commute with Lachlan MacQuarrie <span style="color:#33ccff;">|</span> SVP Business Development & Customer Success  <span style="color:#33ccff;">| </span> Canderel](https://www.hiloapp.com/podcast/lachlan-macquarrie/) - Season 7 / Episode 3 / 41:59 In this episode, Lachlan discusses how CRE is evolving and why the future of office will be shaped as much by people and service as it is by buildings and technology. We also explore why hospitality is an operating philosophy, how operators can measure the impact of tenant experience, and the expanding role of property management.
- [How integrated workflows reduce friction and improve the workplace experience](https://www.hiloapp.com/hub/how-integrated-workflows-reduce-friction-and-improve-the-workplace-experience/) - Today’s office buildings must deliver more than clean, safe, well-managed space. They are expected to deliver a better experience for the people who work in them every day.
- [The CX gap in office buildings](https://www.hiloapp.com/hub/the-cx-gap-in-office-buildings/) - Have you noticed that some office buildings feel alive the moment you walk in? There is energy. Communication feels clear. Amenities are visible and easy to access. Events feel connected to the people in the building.
- [From distressed assets to destination offices with Nick Bakish <span style="color:#33ccff;">|</span> Partner <span style="color:#33ccff;">| </span> Group RMC](https://www.hiloapp.com/podcast/nick-bakish/) - Season 7 / Episode 2 / 33:55 In this episode, Nick discusses what it really means to bring hospitality into commercial real estate — not as a nice-to-have, but as a table-stakes differentiator — and how owners are now using proprietary technology, real-time data, and consistent branding across their portfolios to measure and improve the tenant experience at scale.
- [How office buildings must compete on experience with Raka Josan <span style="color:#33ccff;">|</span> President & CEO <span style="color:#33ccff;">| </span> Josan Properties](https://www.hiloapp.com/podcast/raka-josan/) - Season 7 / Episode 1 / 47:37 In this episode, Raka discusses what tenants are prioritizing today, and how operators can make hospitality more real, even outside the top tier of Class A towers. Raka makes a strong case for the human touch as the core of tenant experience, and explains why the property manager has become the building’s most important ambassador.
- [Creating office destinations outside city centers with Faron Brazis <span style="color:#33ccff;">|</span> Tenant Engagement Manager <span style="color:#33ccff;">| </span> Hobbs Brook Real Estate](https://www.hiloapp.com/podcast/faron-brazis/) - Season 6 / Episode 13 / 32:42 In this episode, Faron discusses how suburban office environments are adapting to meet changing tenant expectations, the growing role of hospitality in commercial real estate, and why human connection remains essential even as technology becomes more embedded in buildings.
- [TEN Season 6 Highlights](https://www.hiloapp.com/podcast/ten-season-6-highlights/) - On season 6 of the TEN podcast, host David Abrams connected with some exceptional leaders in commercial real estate who are at the forefront of innovation, technology, and delivering a hospitality-inspired customer experience to the workplace. Have a listen to some of our favorite clips.
- [Creating value & enhancing tenant experience with Jonathan Bennett <span style="color:#33ccff;">|</span> President <span style="color:#33ccff;">| </span> AmTrustRE](https://www.hiloapp.com/podcast/jonathan-bennett/) - Season 6 / Episode 12 / 49:09 In this episode, Jonathan shares how he is helping redefine what success looks like in today’s office market, the importance of differentiating buildings through thoughtful design and curated amenities, and how technology and AI are creating new opportunities to enhance the tenant experience.
- [Where heritage meets hospitality: Reimagining CRE with Craig Deitelzweig <span style="color:#33ccff;">|</span> President & CEO <span style="color:#33ccff;">| </span> Marx Realty](https://www.hiloapp.com/podcast/craig-deitelzweig/) - Season 6 / Episode 11 / 35:13 In this episode, Craig shares how his passion for repositioning assets has shaped his approach to integrating hospitality into commercial real estate. Craig reflects on the importance of tenacity, thinking differently, and keeping promises, and why creating inspiring and authentic workspaces is key to tenant engagement and satisfaction.
- [From CRE broker to PropTech founder with Matt Giffune <span style="color:#33ccff;">|</span> Co-founder <span style="color:#33ccff;">| </span> Occupier](https://www.hiloapp.com/podcast/matt-giffune/) - Season 6 / Episode 10 / 42:18 In this episode, Matt discusses the value of industry experience in building PropTech, the evolution of office work in a hybrid era, and why quality and flexibility are now critical to attracting and retaining talent. Matt also shares his perspective on how technology can enhance tenant experience, and the growing potential of AI in the industry.
- [From family legacy to future-ready real estate with Michael Rudin <span style="color:#33ccff;">|</span> Co-CEO <span style="color:#33ccff;">| </span> Rudin](https://www.hiloapp.com/podcast/michael-rudin/) - Season 6 / Episode 9 / 49:10 In this episode, Michael shares his vision for blending physical and digital experiences in buildings, the importance of connecting all stakeholders in the office ecosystem, and how Rudin is creating flexible, human-centered spaces that can transform with the click of a button.
- [Hospitality, community, and the new office standard with Matt Dixon <span style="color:#33ccff;">|</span> Director of Asset Management <span style="color:#33ccff;">| </span> Low Tide](https://www.hiloapp.com/podcast/matt-dixon/) - Season 6 / Episode 8 / 46:41 In this episode, Matt discusses his journey through the intersection of real estate and technology as well as the evolution of workspaces and how Low Tide is rethinking the role of office buildings, not just as places to work, but as hospitality-inspired environments designed to foster connection and community.
- [A workplace evolution: building for well-being with Yara Berbari <span style="color:#33ccff;">|</span> Associate Director, Work Dynamics Consulting <span style="color:#33ccff;">| </span> JLL Dubai](https://www.hiloapp.com/podcast/yara-berbari/) - Season 6 / Episode 7 / 39:44 In this episode, Yara discusses how CRE is evolving into destinations that prioritize employee well-being and integrate work-life seamlessly. Yara shares insights on leveraging technology to create personalized, productive spaces. We also explore how hospitality and community engagement are redefining office spaces as hubs for collaboration and innovation.
- [The Insider’s Edge perspective on real estate with James Nelson <span style="color:#33ccff;">|</span> Principal and Head of US Investment Sales <span style="color:#33ccff;">| </span>  Avison Young](https://www.hiloapp.com/podcast/james-nelson/) - Season 6 / Episode 6 / 45:36 In this episode, James discusses opportunities like residential conversions, the impact of technology, and the shift toward a tenant-focused office sector. James also highlights his vision for greater transparency and collaboration in the industry, as well as insights from his book, The Insider’s Edge, aimed at empowering real estate investors.
- [Social and technological shifts in CRE with Alex Thomson <span style="color:#33ccff;">|</span> Founder <span style="color:#33ccff;">|</span> Prevail Consultants <span style="color:#33ccff;">| </span>2025 Chair of NAIOP](https://www.hiloapp.com/podcast/alex-thomson/) - Season 6 / Episode 4 / 44:50 In this episode, Alex discusses the evolving nature of CRE, the need to adapt to social and technological shifts, and the importance of creating spaces that enhance productivity and engagement. Plus, we dive into his vision for the future of NAIOP and his passion for driving growth and innovation in the industry.
- [8 resources to promote mental well-being in the workplace](https://www.hiloapp.com/hub/8-resources-to-promote-mental-wellbeing-in-the-workplace/) - May is Mental Health Month, and our team at HILO recognizes the importance of mental health in all aspects of life. Prioritizing mental well-being in the workplace can have a positive impact on organizational success, productivity and employee health, whether your tenants are back in the office, virtual or a mix of both. We have compiled a list of resources to educate and motivate your building community to create mentally healthy and supportive work environments.
- [Balancing tradition and innovation in real estate with Jordan Menashe <span style="color:#33ccff;">|</span> Principal & CEO <span style="color:#33ccff;">| </span>  Menashe Properties](https://www.hiloapp.com/podcast/jordan-menashe/) - Season 6 / Episode 5 / 42:32 In this episode, Jordan shares his unique approach to due diligence and how staying balanced—through both market highs and lows—has helped shape his leadership style. This episode offers a clear-eyed look at what it takes to build lasting value in commercial real estate and why putting people first still matters most.
- [Beyond Space: How CX is Changing the Workplace](https://www.hiloapp.com/hub/beyond-space-how-cx-is-changing-the-workplace/) - The commercial real estate (CRE) industry is at an exciting crossroads. Gone are the days when providing office space was simply about square footage. Today, the industry is undergoing a profound shift toward prioritizing Customer Experience (CX), hospitality, and flexible working environments as critical components of success. Let's explore how these trends are reshaping offices and what they mean for businesses, building operators, and employees alike.
- [Why Customer Experience (CX) at the office matters](https://www.hiloapp.com/hub/why-customer-experience-cx-at-the-office-matters/) - The return to office story is getting tired. I don’t think anyone is interested in continuing to hear the polarizing commentary that some still feel the need to share. Let’s change the narrative. The conversation needs to move away from ‘where to work’, towards just ‘work’. Let’s agree to focus our energy on doing the work to create great companies, and not get bogged down on where that work should take place. If that requires us to be in the company of our colleagues and mentors, then that’s great! And if that work is best accomplished at home or a local café, then that is great too! So what does that mean for our cast of characters in this story; buildings, occupiers, and occupants (the millions of people that choose to work in person)?
- [Making PLACES destinations of CHOICE](https://www.hiloapp.com/hub/making-places-destinations-of-choice/) - The return to office story is getting tired. I don’t think anyone is interested in continuing to hear the polarizing commentary that some still feel the need to share. Let’s change the narrative. The conversation needs to move away from ‘where to work’, towards just ‘work’. Let’s agree to focus our energy on doing the work to create great companies, and not get bogged down on where that work should take place. If that requires us to be in the company of our colleagues and mentors, then that’s great! And if that work is best accomplished at home or a local café, then that is great too! So what does that mean for our cast of characters in this story; buildings, occupiers, and occupants (the millions of people that choose to work in person)?
- [Recipe for Success](https://www.hiloapp.com/hub/recipe-for-success/) - Most people have a perception that great tech by itself equals success. That is not the case! We know this to be true because of our team's long history of collaborating in the world of marketing, and bringing that experience and learning to the technology sector. As you can imagine, our marketing agency was an entirely service-based business. Every new project started with a clean slate, and customer loyalty had to be earned each and every day. We didn’t wait for the phone to ring. It was our job to consistently check in and proactively offer service and support to each client on every project.
- [One and all: diversity and inclusion in the workplace](https://www.hiloapp.com/hub/one-and-all-diversity-and-inclusion-in-the-workplace/) - At HILO, we value and celebrate diversity and inclusion 365 days a year. Connection and belonging are at the heart of our company values, and people are our most valuable assets. From our own team to our vast network of Customer Experience Platform users, partners, and supporters, we pride ourselves on being an inclusive community that celebrates our differences and puts people first. We recognize the importance of Pride Month to show our unwavering support of the LGBTQIA+ community and encourage all workplaces to foster diverse and inclusive environments.
- [Creating social and economic value in CRE with Glenn Way <span style="color:#33ccff;">|</span> President <span style="color:#33ccff;">| </span> GWL Realty Advisors](https://www.hiloapp.com/podcast/glenn-way/) - Season 6 / Episode 2 / 38:56 In this episode, Glenn shares his thoughts on connectivity and creating both economic and social value through technology, hospitality, and innovative building design. If you’re curious about how buildings can generate value, foster connection, and leverage technology to meet the demands of the future, this episode is one you won’t want to miss.
- [Reshaping experience, efficiency, and management in CRE with Dennis Cisterna <span style="color:#33ccff;">|</span> Managing Partner & CIO <span style="color:#33ccff;">| </span>  Sentinel Net Lease](https://www.hiloapp.com/podcast/dennis-cisterna/) - Season 6 / Episode 3 / 36:09 In this episode, Dennis predicts transformative trends in office space supply and demand, emphasizing the growing importance of building-level intelligence and customer-centric approaches. Whether it’s the resurgence of experiential retail or reimagining older properties, this conversation offers a roadmap for navigating the future of CRE.
- [The impact of tenant behavior on the built environment with Julie Whelan <span style="color:#33ccff;">|</span> SVP, Global Head of Occupier Thought Leadership <span style="color:#33ccff;">| </span> CBRE](https://www.hiloapp.com/podcast/julie-whelan/) - Season 6 / Episode 1 / 43:03 In this episode, Julie joins David to dive into the people side of CRE and how tenant behavior is shaping the built environment. Julie combines her two passions—commercial real estate and understanding how people use and interact with spaces—to explore the evolving experience of the workplace.
- [TEN Season 5 Highlights](https://www.hiloapp.com/podcast/season-5-highlights/) - In season 5 of the Tenant Experience Network (TEN) podcast, host David Abrams has had 15 inspiring conversations with some exceptional leaders at the forefront of innovation and technology in commercial real estate. Have a listen to some of our favorite clips.
- [Place attachment at work with Ryan Anderson <span style="color:#33ccff;">|</span> VP Global Research & Planning <span style="color:#33ccff;">| </span> MillerKnoll](https://www.hiloapp.com/podcast/ryan-anderson/) - Season 5 / Episode 14 / 48:38 In this episode, Ryan shares his thoughts on the shift from individual desks to team-oriented "neighborhoods," the concept of "place attachment," and how thoughtfully created environments—like internal event spaces with a “clubhouse mindset”—can nurture meaningful relationships among teams.
- [Unlocking CRE insights with Adam Jacobs <span style="color:#33ccff;">|</span> National Head of Research <span style="color:#33ccff;">| </span> Colliers](https://www.hiloapp.com/podcast/adam-jacobs/) - Season 5 / Episode 13 / 44:20 In this episode, Adam covers a wide range of topics, including the impact of data on occupancy levels, how CRE is responding to changes in the marketplace due to the pandemic, and the realities of demand and occupancy in urban vs. suburban locations.
- [AI, data, and the future of sustainable real estate with Gary Chance <span style="color:#33ccff;">|</span> CEO <span style="color:#33ccff;">| </span>Nantum AI](https://www.hiloapp.com/podcast/gary-chance/) - Season 5 / Episode 12 / 37:17 In this episode, Gary shares how his team is utilizing the latest technology and data to write better algorithms that save real estate tenants and owners more money, energy, and ultimately, to provide a better indoor experience overall. If you’re interested in AI and the impact it’s having on the built world, this episode is for you.
- [Global Proptech trends and insights with Ivo van Breukelen <span style="color:#33ccff;">|</span> Managing Partner <span style="color:#33ccff;">| </span>The Proptech Connection](https://www.hiloapp.com/podcast/ivo-van-breukelen/) - Season 5 / Episode 11 / 31:51 In this episode, we learn that Ivo and his team are tracking an impressive 19,000 proptech companies to provide global market intelligence and insights on what’s happening in the industry. Keep listening to learn more about their data-led approach and Ivo’s passion for innovation in the built world.
- [Charting your path in CRE with Emily Hanna <span style="color:#33ccff;">|</span> Managing Partner, Investments  <span style="color:#33ccff;">| </span> Crown Realty Partners](https://www.hiloapp.com/podcast/emily-hanna/) - Season 5 / Episode 10 / 42:22 In this episode, Emily shares a wonderful story about how she actually wrote the job posting for her first job in Commercial Real Estate. It led to her joining the team at Allied Properties REIT, working under the watchful eye of Michael Emory, a previous guest on this podcast.
- [Martin Kelly <span style="color:#33ccff;">|</span> President  <span style="color:#33ccff;">| </span> Blueprint <span style="color:#33ccff;">| </span> Creating the Blueprint for the future of real estate](https://www.hiloapp.com/podcast/martin-kelly/) - Season 5 / Episode 9 / 40:16 In this episode, Martin shares his insights on how Blueprint stands out from other CRE events, emphasizing their focus on creating a unique experience—something we can totally relate to. He also hinted at some exciting new features for Blueprint participants.
- [Jeff Frick  <span style="color:#33ccff;">|</span> Founder  <span style="color:#33ccff;">| </span> Menlo Creek Media and host of Turn the Lens and Work 20XX podcasts <span style="color:#33ccff;">| </span> Understanding the changing purpose of physical space](https://www.hiloapp.com/podcast/jeff-frick/) - Season 5 / Episode 8 / 44:38 In this episode, Jeff shares his insights on segmentation and intention—an excellent way to understand the changing purpose of physical space. Real estate now needs to focus on attracting people to spaces in ways that aren’t possible at home, making hospitality a crucial theme.
- [Ryan Speers  <span style="color:#33ccff;">|</span> Partner & COO  <span style="color:#33ccff;">| </span> Workhaus <span style="color:#33ccff;">| </span> The future of work is flexible](https://www.hiloapp.com/podcast/ryan-speers/) - Season 5 / Episode 7 / 41:20 In this episode, we learn that Ryan's business is at the forefront of the hospitality and customer experience conversations that are happening as CRE continues to up its game on this front by offering essential amenities to help drive user engagement and enjoyment. Tune in to learn more about Ryan’s perspective on Workhaus being a tech-enabled business versus a technology business.
- [Bryan Berthold <span style="color:#33ccff;">|</span> Global Lead Workplace Experience <span style="color:#33ccff;">| </span>Cushman & Wakefield <span style="color:#33ccff;">| </span> Developing and supporting workplace experience](https://www.hiloapp.com/podcast/bryan-berthold/) - Season 5 / Episode 6 / 45:59 In this episode, Bryan acknowledges the big shift we are seeing in the purpose of the office. He also emphasizes the importance of understanding the needs and preferences of the different types of users and how that drives attendance and engagement. It is not one size fits all.
- [Lisa Davidson <span style="color:#33ccff;">|</span> Vice Chairman <span style="color:#33ccff;">| </span>Savills North America <span style="color:#33ccff;">| </span> An inspiring journey from Tenant Rep to Proptech investor](https://www.hiloapp.com/podcast/lisa-davidson/) - Season 5 / Episode 5 / 46:17 In this episode, Lisa sheds light on key market drivers influencing real estate decisions, such as the rise of amenities and spec suites. She describes the future of work as “accommodating employees with great space.” The impact that unique community spaces have on potential tenants as they are touring prospective spaces is something else she sees in the market.
- [Rob Kumer <span style="color:#33ccff;">|</span> CEO <span style="color:#33ccff;">| </span>KingSett Capital <span style="color:#33ccff;">| </span> Trends and success strategies in CRE](https://www.hiloapp.com/podcast/rob-kumer/) - Season 5 / Episode 4 / 53:34 In this episode, Rob shares his 3 pillars for success in the office category and speaks about the importance of experience and the technological advances impacting all asset classes. KingSett is very focused on decarbonization, and energy management including deep water cooling and implementing new lighting systems.
- [Sophie Wade <span style="color:#33ccff;">| </span> Founder of Flexcel Network and Host of Transforming Work podcast  <span style="color:#33ccff;">| </span>  Advancing workforce innovation <span style="color:#33ccff;">](https://www.hiloapp.com/podcast/sophie-wade/) - Season 5 / Episode 3 / 56:42 In this episode we learn that Sophie is an avid observer of people and has used this skill to shape her view of the world, and now the subject of ‘work’ specifically. She points out that for the first time, we are at a point where we are asking questions about how we should be designing spaces to meet our needs better.
- [Two we’re listening to](https://www.hiloapp.com/hub/podcast-recommendations/) - When the team at HILO is not listening to our own TEN podcast, these are some of our faves.
- [Peter Riguardi <span style="color:#33ccff;">|</span> Chairman & President, New York Region <span style="color:#33ccff;">|</span> JLL <span style="color:#33ccff;">|</span> Lessons in selling CRE in NYC](https://www.hiloapp.com/podcast/peter-riguardi/) - Season 4 / Episode 15 / 28:35 In this episode, Peter says he seeing an increase in people coming back to the workplace and occupiers using the office to competitively attract talent. He has also noticed a significant push to the best office buildings, regardless of their location. With 460 million square feet of office space in NYC, only time will tell how much space use will have to change.
- [Nico DePaul <span style="color:#33ccff;">| </span>Chief Operating Officer <span style="color:#33ccff;">| </span>NNN Pro Group<span style="color:#33ccff;"> | </span>Net leasing in today’s CRE market](https://www.hiloapp.com/podcast/nico-depaul/) - Season 4 / Episode 14 / 36:08 In this episode, Nico shares the ways in which the net lease industry is being affected by the current environment in CRE, with many variables affecting the level of activity across several categories. Like all aspects of the industry, Nico shares many ways that technology is impacting his space and the ways in which the business is evolving.
- [Nadine Ezzie & Ryan Elazari <span style="color:#33ccff;">| </span>Co-hosts of CRE Unplugged <span style="color:#33ccff;">| </span>Innovating from the streets to the skyline](https://www.hiloapp.com/podcast/nadine-ezzie-ryan-elazari/) - Season 5 / Episode 1 / 37:35 In this episode, Nadine and Ryan share what led them to collaborate as hosts on a new podcast, the aptly named CRE Unplugged — Innovating from the streets to the skyline. They have a lot of passion to go with their ambitious mission to not only be informative and educational but to add a welcome dose of humour as well.
- [Jen Tindle <span style="color:#33ccff;">| </span> Chief Comic Relief Officer <span style="color:#33ccff;">| </span>  AllAboutCRE.com <span style="color:#33ccff;">| </span> All about CRE and CRE technology](https://www.hiloapp.com/podcast/jen-tindle/) - Season 5 / Episode 2 / 41:42 In this episode we learn that Jen’s latest project, allaboutcre.com, is an educational platform that builds on her love of learning. She shares some great insights into what the CRE industry needs to be thinking about over the next 3 to 5 years to continue to be successful, as well as her thoughts on how building tech stacks are evolving.
- [7 Tenant Experience tips before summer ends](https://www.hiloapp.com/hub/7-tenant-experience-tips-for-2023/) - We can’t think of a better time for property managers to bring their building community together to show some tenant appreciation.
- [Celebrate Earth Day with your building community](https://www.hiloapp.com/hub/celebrate-earth-day-with-your-building-community-2023/) - With Earth Month in full swing and Earth Day right around the corner on April 22, our team at HILO has put together a list of resources and ideas to inspire your building community.
- [Celebrating 60 Conversations on TEN](https://www.hiloapp.com/podcast/celebrating-60-conversations-on-ten/) - Hard to believe that it's been over 3 years since we launched the Tenant Experience Network (TEN) podcast as a way to connect with people at a time when we all felt isolated. Host and HILO Co-founder and CEO, David Abrams, has had the opportunity to interview some amazing people from leading CRE and Proptech companies, and in real-time, share what's really happening in buildings and communities across North America. David wanted the program to provide a true pulse on what was actually going on in the industry, across all asset classes, without being sensational or polarizing, as is often found in the media.
- [Brett Miller <span style="color:#33ccff;">| </span> CEO <span style="color:#33ccff;">| </span>  Canderel <span style="color:#33ccff;">| </span> Embracing the future of work and experience](https://www.hiloapp.com/podcast/brett-miller/) - Season 4 / Episode 13 / 40:11 In this episode, Brett shares details on Canderel’s new Okkto initiative, which offers a very exciting suite of innovative workplace hospitality experiences for the users of their spaces. We discussed how technology can offer better connectivity to their customers and help to better understand their needs.
- [Shimon Shkury <span style="color:#33ccff;">| </span> President & Founder <span style="color:#33ccff;">| </span>  Ariel Property Advisors <span style="color:#33ccff;">| </span> Building on great partnerships for success](https://www.hiloapp.com/podcast/shimon-shkury/) - In this episode, Shimon shares insights on the current state of the market as well as his beliefs on the opportunities ahead of us.
- [Gary Phillips <span style="color:#33ccff;">|</span> Managing Director  <span style="color:#33ccff;">| </span> Eastdil Secured <span style="color:#33ccff;">| </span>Insights into the office market in New York](https://www.hiloapp.com/podcast/gary-phillips/) - Season 4 / Episode 11 / 34:08 In this episode, we learn that Gary has been exposed to all asset classes but was able to share his insights into the office category and the challenges that it is facing, with consideration to the different classes within the overall office class. Gary provided a glimpse into the current state of the buy and sell market, as well as the new players that are entering the field to take advantage of current opportunities.
- [Phil Kanfer <span style="color:#33ccff;">|</span> Founder & CEO  <span style="color:#33ccff;">| </span> Market Lane Advisors <span style="color:#33ccff;">| </span>Helping CRE choose the right PropTech](https://www.hiloapp.com/podcast/phil-kanfer/) - Phil shares that his company Market Lane was born to provide an unbiased expertise to choose the right technology for each and every building, based on its own set of unique characteristics.
- [Kendall Pretzer <span style="color:#33ccff;">|</span> CEO <span style="color:#33ccff;">|</span> Grace Hill <span style="color:#33ccff;">|</span> The creative and flexible imperative for hybrid work success](https://www.hiloapp.com/podcast/kendall-pretzer/) - Season 3 / Episode 22 / 35:01 In this episode, we learn that Kendal believes hybrid work may well be the new normal, and companies must be flexible and creative to help it succeed. Kendall reminds us that people are people, and there is a need for some in-person collaboration and casual conversation.
- [What amenities do tenants really want?](https://www.hiloapp.com/hub/what-amenities-do-tenants-really-want/) - The role of the office has significantly evolved over the last few years, and building owners have had to adapt to create spaces that tenants want to work in.
- [Amy Carroll <span style="color:#33ccff;">|</span> President <span style="color:#33ccff;">|</span> Trademark Properties <span style="color:#33ccff;">|</span> Is Commercial Real Estate a dinosaur?](https://www.hiloapp.com/podcast/amy-carroll/) - Season 3 / Episode 12 / 33:35 In this episode, Amy discusses the need for buildings to be more competitive, especially when stacked up against newer construction. Technology has been focused on the operations side of the business, but it’s not enough. With HR managers now involved in every real estate decision, now is the time to tap into what is most important – delivering what tenants really want.
- [Michael Beckerman <span style="color:#33ccff;">|</span> CEO <span style="color:#33ccff;">|</span> CREtech <span style="color:#33ccff;">|</span> Putting a spotlight on tech and innovation in the built world](https://www.hiloapp.com/podcast/michael-beckerman/) - Season 3 / Episode 13 / 36:12 In this episode, Michael shares his career journey from public relations for commercial real estate to launching a small news aggregator that has grown into something much bigger, now CREtech. Michael saw an opportunity to put a spotlight on innovation in the built world and create a global audience of startups, commercial real estate operators and venture capitalists.
- [Rasheq Zarif <span style="color:#33ccff;">|</span> Co-founder & COO <span style="color:#33ccff;">|</span> ReWyre <span style="color:#33ccff;">|</span> Helping <i>ReWyre</i> the built world and future-proof buildings](https://www.hiloapp.com/podcast/rasheq-zarif/) - Season 3 / Episode 14 / 26:37 In this episode, Rasheq shares his belief that the only way to optimize real estate again is to challenge building operators to create better workplace environments that people will want to spend time in. Rasheq views Tenant Experience, Safety and Security, and Climate Change as three main components of the Proptech ecosystem that are driving demand for emerging technology solutions.
- [Marcie Williams <span style="color:#33ccff;">|</span> CEO <span style="color:#33ccff;">|</span> RKW Residential <span style="color:#33ccff;">|</span> Creating community to retain building residents](https://www.hiloapp.com/podcast/marcie-williams/) - Season 3 / Episode 15 / 28:21 In this episode, Marcie shares that creating community has become RKW’s #1 priority, with residents 70% more likely to renew if they connect with just 6 people in their communities. To achieve this goal, multifamily spaces are evolving to accommodate new use cases and provide more outdoor offerings.
- [Nicole Dallas <span style="color:#33ccff;">|</span> Global Head of Technical Services <span style="color:#33ccff;">|</span> Cushman & Wakefield <span style="color:#33ccff;">|</span> Increasing amenity choices for great tenant experiences](https://www.hiloapp.com/podcast/nicole-dallas/) - Season 3 / Episode 16 / 29:20 In this episode, Nicole shares that even before the pandemic she always worked remotely with her team located around the world, however, she does recognize the role that amenities play in helping define great tenant experience, largely due to the need to increase tenant “choices”.
- [Dara Friedman <span style="color:#33ccff;">|</span> Managing Director <span style="color:#33ccff;">|</span> BentallGreenOak <span style="color:#33ccff;">|</span> The tenant engagement imperative in CRE](https://www.hiloapp.com/podcast/dara-friedman/) - Season 3 / Episode 17 / 27:04 In this episode, Dara shares that building operators and occupiers must focus on tenant engagement, creating alignment through their approach. Amenities, health and wellness, energy use and reducing operational costs, are all key drivers of supporting human capital and contributing to the delivery of great customer experiences.
- [Jennifer Djurkovic <span style="color:#33ccff;">|</span> CEO <span style="color:#33ccff;">|</span> Djurkovic Investment Properties <span style="color:#33ccff;">|</span> Following a family legacy in CRE](https://www.hiloapp.com/podcast/jennifer-djurkovic/) - Season 3 / Episode 18 / 28:35 In this episode, we learn that Jennifer has a wealth of knowledge in New York City CRE and is always tapping into the pulse of the industry. She offered insights into what people really want from buildings and how building operators are responding, emphasizing the need for innovation to support new talent and retain current employees.
- [Antonia Cardone <span style="color:#33ccff;">|</span> Americas Lead <span style="color:#33ccff;">|</span> Total Workplace <span style="color:#33ccff;">|</span> Cushman & Wakefield <span style="color:#33ccff;">|</span> The value of being together in the workplace](https://www.hiloapp.com/podcast/antonia-cardone/) - Season 4 / Episode 1 / 41:46 In this episode, Antonia shares a number of reasons people want to be in the office. In the past, being in the office was about having access to “stuff”, whereas today the new emphasis is on socialization and collaboration. She suggests that while amenities and environment are important, the “value” of being together is the real driver of spending time in the office.
- [Michael Przytula <span style="color:#33ccff;">|</span> Managing Director <span style="color:#33ccff;">|</span> Intelligent & Digital Workplaces <span style="color:#33ccff;">|</span> Accenture <span style="color:#33ccff;">|</span> The people side of workplace technology](https://www.hiloapp.com/podcast/michael-przytula/) - Season 4 / Episode 2 / 36:20 In this episode, Michael notes that the built environment has really pivoted to being about the experiences and spaces that make a workplace that people love to work in. His ultimate goal is to create a standardized, streamlined and unified experience, no matter where people work.
- [Mollie Eisler <span style="color:#33ccff;">|</span> VP <span style="color:#33ccff;">|</span> Technology and Innovation <span style="color:#33ccff;">|</span> Almanac Realty Investors <span style="color:#33ccff;">|</span> The intersection of people, technology and place](https://www.hiloapp.com/podcast/mollie-eisler/) - Season 4 / Episode 3 / 22:42 In this episode, we learn that Mollie sees two themes emerging that will define the future of commercial real estate. The first is data management, which she views as the most valuable resource, and the second is the creation of unique and memorable in-person experiences that can be shared with others.
- [Paul J. Massey <span style="color:#33ccff;">|</span> CEO <span style="color:#33ccff;">| </span>B6 Real Estate Advisors <span style="color:#33ccff;">| </span>Episode 50 with a giant in New York CRE](https://www.hiloapp.com/podcast/paul-j-massey/) - Season 4 / Episode 4 / 33:14 In this episode, we learn that after several years at Cushman & Wakefield, Paul embarked on his next entrepreneurial endeavor, starting B6, which stands for “Building by Building, Block by Block”. He attributes some of his success to making every mistake in the book but never making the same mistake twice.
- [Geoffrey Newman <span style="color:#33ccff;">|</span> Executive Managing Director <span style="color:#33ccff;">| </span>Savills North America <span style="color:#33ccff;">| </span>Returning to where it all started](https://www.hiloapp.com/podcast/geoffrey-newman/) - Season 4 / Episode 5 / 45:26 In this episode, Geoffrey acknowledges the magnitude of the challenge in front of CRE as B and C Class buildings strive to remain relevant. We are looking at a 15-year time horizon for the continued evolution of this very large segment of the market, to perhaps take on a new purpose or reimagined use.
- [Michael Abrams <span style="color:#33ccff;">|</span> Real Estate Consultant and Advisor <span style="color:#33ccff;">| </span>Flexspace Advisors <span style="color:#33ccff;">| </span>Let’s talk about flex](https://www.hiloapp.com/podcast/michael-abrams/) - Season 4 / Episode 6 / 45:26 In this episode, Michael shares his thoughts on current CRE topics, such as “reactivating” buildings and their connection to people and community, and the increasing awareness of mental health and well-being. Michael lives, breathes and sleeps all things flex and could talk forever about his passion for the industry.
- [Jamie Petten <span style="color:#33ccff;">|</span> President & Executive Director <span style="color:#33ccff;">|</span> Kanata North Business Association <span style="color:#33ccff;">|</span> Connecting the community in Canada’s largest technology park](https://www.hiloapp.com/podcast/jamie-petten/) - Season 3 / Episode 19 / 31:09 In this episode, Jamie shares that in order to attract and retain talent, a big part of the conversation is adding new opportunities to live and play at Kanata North Technology Park, and making new investments to enhance physical workspaces. Jamie is enthusiastic about the role that HILO will play in helping to connect all the partners in the park and promote all of the park’s activities.
- [Rita Tené Ellison <span style="color:#33ccff;">|</span> Associate Director <span style="color:#33ccff;">|</span> T. Dallas Smith & Company <span style="color:#33ccff;">|</span> Putting customers first in CRE](https://www.hiloapp.com/podcast/rita-tene-ellison/) - Season 3 / Episode 20 / 22:20 In this episode, Rita explains that access to local amenities is becoming more of a driving factor in real estate decisions, causing smart landlords to become more attentive to tenant needs, and respond with appropriate programming. With a “client-first” mentality, her firm has maintained a consistent approach throughout the pandemic in responding to the evolving needs of its customers.
- [Sonny Kalsi <span style="color:#33ccff;">|</span> Co-CEO  <span style="color:#33ccff;">| </span> BentallGreenOak <span style="color:#33ccff;">| </span>BentallGreenOak Co–CEO shares his passion for buildings](https://www.hiloapp.com/podcast/sonny-kalsi/) - In this episode, Sonny shares his thoughts on technology disrupting CRE and the impact it’s having on each sector of the industry.
- [Sara Tabita <span style="color:#33ccff;">|</span> Community Experience Manager <span style="color:#33ccff;">|</span> Granite Properties <span style="color:#33ccff;">|</span> Facilitating workplace needs through tenant partnerships](https://www.hiloapp.com/podcast/sara-tabita/) - In this episode, Sara acknowledges the shift from office space to office experience, and the need for buildings to provide their tenants with unique and memorable experiences that will also foster a sense of community.
- [Lee Odess  <span style="color:#33ccff;">|</span> CEO  <span style="color:#33ccff;">| </span> Access Control Executive Brief <span style="color:#33ccff;">| </span>Unlocking the world of access control](https://www.hiloapp.com/podcast/lee-odess-2/) - Lee sees the world of access control from the perspective of the end-user and how it contributes to a better customer experience.
- [David McGuinness <span style="color:#33ccff;">|</span> Head of Business Development, CRE  <span style="color:#33ccff;">| </span>Motorola Solutions <span style="color:#33ccff;">| </span>Improving customer experience through building access](https://www.hiloapp.com/podcast/david-mcguinness/) - Season 4 / Episode 7 / 33:52 In this episode, David provides a great overview and evolution of the building access industry and how it has been impacted by cloud computing and mobile connectivity. From the access control side, David suggests that flex space has emerged as a compelling channel for their client base.
- [5 ways to give back to your community on GivingTuesday](https://www.hiloapp.com/hub/5-ways-to-give-back-to-your-community/) - For property managers and owners, giving back can have a positive long-term impact on your tenants, operations team and community at large. It has the power to forge strong connections, develop a strong building community and most importantly, help those in need. After nearly two years of a pandemic, people and organizations are in great need of donations and support. Now is the perfect time to make a change and re-build the connection and community within your building. GivingTuesday is a generosity movement that takes place around the world after Black Friday.
- [3 ways your building community can support Small Business Saturday](https://www.hiloapp.com/hub/3-ways-your-building-community-can-support-small-business-saturday/) - Over the past two years, we've seen a big push to support local small businesses, many of which have struggled to keep their doors open throughout the pandemic. Supporting small businesses has long-term benefits for both property managers and the local neighborhood. On Small Business Saturday, contribute to your community's economic growth by bringing your building community together to shop locally. Small Business Saturday is a day dedicated to supporting and celebrating the small businesses in your neighborhood. Taking place every year on the Saturday after American Thanksgiving, Small Business Saturday is an opportunity to boost your local economy by going out and shopping at your local stores.
- [Gen Z and millennials are redefining the workplace](https://www.hiloapp.com/hub/genz-and-millennials-redefining-the-workplace/) - The demographics of the workforce are changing. According to the World Economic Forum, by 2025, Generation Z will make up about 27% of the workforce, with millennials already making up 37% of the working population today. These younger generations want a lot more out of their careers than good pay, and are on track to change the workplace as we know it.
- [Wrapping up TEN season 2](https://www.hiloapp.com/hub/wrapping-up-ten-season-2/) - The Tenant Experience Network Podcast has wrapped up its second season of thought-provoking conversations with leading CRE professionals and industry experts that each had something to say about experience in the built world, and the impact that technology is having on the largest asset class in the world, commercial real estate. Hosted by HILO’s Co-founder & CEO, David Abrams, each episode covered topics that matter now more than ever, including prioritizing the human experience, flexible working solutions, designing healthy and sustainable spaces, best practices for building culture and community, emerging technologies, and the future of buildings in a post-pandemic world.
- [We have the magic date for returning to work](https://www.hiloapp.com/hub/magic-date-for-returning-to-work/) - REPORT - The truth is, the future of work is already here, and has been for quite some time — yet despite this, most companies are still scrambling to figure out timelines, regulations, and office policies in preparation for a magic date in the future.
- [A year like no other!](https://www.hiloapp.com/hub/a-year-like-no-other/) - I for one cannot wait for 2022. The pandemic has caused a recalibration in the market, with the recognition that buildings are really places FOR PEOPLE. So, really, the market is just playing catch up to what the team at HILO has known for a long time.We now need to connect people to buildings and communities no matter where they are. New spaces, services and amenities are emerging, requiring new ways to engage people in buildings. And so HILO was created to power the largest asset class in the world to deliver the best possible customer experience – helping to attract and retain tenants, boost revenues and streamline operations.
- [video test](https://www.hiloapp.com/preview/video-test/) - Season 3 / Episode 21 / 27:02 In this episode, Sara acknowledges the shift from office space to office experience, and the need for buildings to provide their tenants with unique and memorable experiences that will also foster a sense of community. She stresses the importance of communication to help inform customers of any changes that may be necessary to deliver a better workplace experience.
- [The time to prepare is now!](https://www.hiloapp.com/hub/the-time-is-now/) - You are likely starting to plan for the day that tenants return to your building. The experience that you offer your tenants has to be even better than it was before.
- [Josh Berger <span style="color:#33ccff;">|</span> VP <span style="color:#33ccff;">|</span> Norman Bobrow & Co <span style="color:#33ccff;">|</span> Ping pong or conference rooms? What do tenants really want?](https://www.hiloapp.com/podcast/josh-berger/) - Season 3 / Episode 11 / 33:15 In this episode, Josh shares his views on the return to the physical workplace and on the Manhattan real estate market. I loved how Josh expressed his learned belief that ‘there is no one size fits all,’ and that every situation is unique. Savvy landlords see that helping their customers to attract and retain tenants is now a priority.
- [Steven Rotter <span style="color:#33ccff;">|</span> Vice Chairman <span style="color:#33ccff;">|</span> JLL <span style="color:#33ccff;">|</span> Why every deal matters and now is the time to invest](https://www.hiloapp.com/podcast/steven-rotter/) - Season 3 / Episode 10 / 36:40 In this episode, Steven shares his strong belief that businesses will continue to see NYC as an important location to have a physical presence, albeit with different use cases and purposes. Interestingly, a majority of the deals that are getting done today are with buildings that are offering new, or expanded services and amenities to attract new tenants.
- [Bob Knakal <span style="color:#33ccff;">|</span> Chairman NY Investment Sales <span style="color:#33ccff;">|</span> JLL <span style="color:#33ccff;">|</span> A titan in NY CRE shares his story and insights](https://www.hiloapp.com/podcast/bob-knakal/) - Season 3 / Episode 9 / 42:36 In this episode, Bob shares his personal experience working through the pandemic and how his own thinking has evolved and changed. Bob believes that working in the office is more fun and hopes that people will continue to find their way back to the office and rediscover the many ways in which the commute can provide valuable time to read, listen to audiobooks or your favorite podcast.
- [TEN <span style="color:#33ccff;">|</span> Highlights <span style="color:#33ccff;">](https://www.hiloapp.com/podcast/ten-highlights/) - The Tenant Experience Network podcast has featured many incredible guests who have shared valuable insights on the future of the workplace, enhancing tenant experience and the role of office buildings. Enjoy these highlights from some of the most prominent CRE thought leaders that have joined us on TEN.
- [Chad Griffiths <span style="color:#33ccff;">|</span> Industrial Real Estate Broker, Investor and Host of the Industrial Real Estate Podcast <span style="color:#33ccff;">|</span> People are the true asset in buildings](https://www.hiloapp.com/podcast/chad-griffiths/) - Season 3 / Episode 8 / 32:29 In this episode, Chad shares his belief that buildings can be a significant determinant in making the physical workspace more appealing. Placing an emphasis on what tenants want can have a direct correlation to the value of that building. We both agree that people are the true asset in buildings, and they need to be engaged in a more meaningful way.
- [Lisa Kirsch <span style="color:#33ccff;">|</span> Head of Strategic Initiatives <span style="color:#33ccff;">|</span> Landis <span style="color:#33ccff;">|</span> Why we need to let people decide how and where they want to work](https://www.hiloapp.com/podcast/lisa-kirsch/) - Season 3 / Episode 7 / 28:13 In this episode, Lisa shares the impact that their new workplace has had on the Landis team. The key is offering everyone the autonomy to decide how and where they want to work. Like what flexible space providers do, Lisa believes that building operators need to move faster at providing turnkey solutions for occupiers.
- [HILO looks to accelerate growth with three new strategic partners!](https://www.hiloapp.com/hub/hilo-looks-to-accelerate-growth-with-new-strategic-partners/) - Three leading programs, three expert teams and one Canadian startup, ready to soar. Starting this fall, HILO will tap into the best startup and technology experts, grow exponentially and reach global markets with strategic accelerator programs, L-SPARK, MaRS, and the Canadian Technology Accelerator in Silicon Valley.
- [Ryan Elazari <span style="color:#33ccff;">|</span> Senior Director <span style="color:#33ccff;">|</span> Empire Management <span style="color:#33ccff;">|</span> The future of CRE from a Proptech adopter, teacher & entrepreneur](https://www.hiloapp.com/podcast/ryan-elazari/) - Season 3 / Episode 6 / 24:09 In this episode, Ryan shares his belief that office buildings need to take a hospitality approach to engaging with tenants to improve communications, ensure that everyone is aware of all activities going on in the building, and provide a way for them to feel connected to their entire building community.
- [Laura Fishback <span style="color:#33ccff;">|</span> Dallas Market Leader Property Management, Senior Property Manager <span style="color:#33ccff;">|</span> Avison Young <span style="color:#33ccff;">|</span> Facilitating a better return to the workplace experience for tenants](https://www.hiloapp.com/podcast/laura-fishback/) - Season 3 / Episode 5 / 30:22 In this episode, Laura shares her journey to commercial real estate and being recruited for a Business Development role by Avison Young in Dallas. She shares that learning, as well as her thinking around amenities and community connection being a critical driver of tenant engagement.
- [How to build a communications strategy for re-entry](https://www.hiloapp.com/hub/re-entry-strategy/) - Whether you’re working from home or anticipating a return to your workplace, anxiety about COVID-19 is being felt more and more in all environments. To help manage what you might be feeling, we’ve put together this list of resources in the U.S. and Canada.
- [Show your tenants some love](https://www.hiloapp.com/hub/show-your-tenants-some-love/) - Love is in the air! Valentine’s Day is right around the corner and it’s not too late to plan a celebration for your building community. Recognizing that tenants are at work, at home or anywhere in between, there are still a variety of tenant appreciation activities that can connect you with them wherever they are.
- [David Sturner <span style="color:#33ccff;">|</span> Principal & Senior Managing Director <span style="color:#33ccff;">|</span> Banyan Street Capital <span style="color:#33ccff;">|</span> ‘Adapt or die’ to keep up with CRE market changes](https://www.hiloapp.com/podcast/david-sturner/) - Season 3 / Episode 4 / 35:46 In this episode, David shares how the pandemic affected Banyan’s business and created an opportunity to pivot by converting office spaces to residential. David firmly believes in the adage ‘adapt or die’ because he understands that markets will change and we must continually be thinking about what needs to be done in order to keep up.
- [Michael Emory <span style="color:#33ccff;">|</span> President & CEO <span style="color:#33ccff;">|</span> Allied <span style="color:#33ccff;">|</span> Creating more humanistic workspaces with more meaningful tenant engagement](https://www.hiloapp.com/podcast/michael-emory/) - Season 3 / Episode 3 / 45:04 In this episode, Michael shares his early experience with the adaptive reuse of existing structures, and how that informed Allied’s future business and transitioned them from inspired amateurs to real estate professionals leading the evolution of office space that focuses on the needs and aspirations of human users.
- [TEN Season 3 Trailer](https://www.hiloapp.com/podcast/ten-season-3-trailer/) - Season 3 / Episode 0 / 1:23 The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving and sometimes polarizing opinions around the future of the workplace.
- [Jon Love <span style="color:#33ccff;">|</span> CEO <span style="color:#33ccff;">|</span> KingSett Capital <span style="color:#33ccff;">|</span> Seeing tenants as partners in delivering a great office experience](https://www.hiloapp.com/podcast/jon-love-2/) - Season 3 / Episode 1 / 25:12 In this episode, Jon shares his desire to build a better product for the customer – each and every person who comes into your building – and his vision to see tenants as partners in delivering a great office experience.
- [Brian Rosen <span style="color:#33ccff;">|</span> President & CEO <span style="color:#33ccff;">|</span> </span> Canada <span style="color:#33ccff;">|</span> Colliers International <span style="color:#33ccff;">|</span> Technology, tenant experience, and connection to community and amenities](https://www.hiloapp.com/podcast/brian-rosen/) - Season 3 / Episode 2 / 31:56 In this episode, we discuss the long term nature of the industry and the role that buildings will play in supporting their business partners. Brian goes on to say, “the best operators are investing in amenities and engagement with the tenants and community, and that’s why tenant experience apps are going crazy."
- [test gif](https://www.hiloapp.com/uncategorized/test-gif/) - HILO's David Abrams hosted Sheila Botting, Principal and President, Americas Professional Services at Avison Young on the art of the possible in Commercial Real Estate.
- [TEN Takeaways from Sheila Botting, Principal and President, Americas Professional Services at Avison Young](https://www.hiloapp.com/hub/ten-takeaways-sheila-botting/) - HILO's David Abrams hosted Sheila Botting, Principal and President, Americas Professional Services at Avison Young on the art of the possible in Commercial Real Estate.
- [Sheila Botting, Principal & President, Americas Professional Services at Avison Young <span style="color:#33ccff;">|</span> The art  of the possible in CRE <span style="color:#33ccff;">|</span> 37:41](https://www.hiloapp.com/podcast/sheila-botting/) - Season 2 / Episode 14 In this episode, we will learn about Sheila's unexpected journey to commercial real estate and her desire to discover the art of the possible. We also had a great discussion about the shared responsibility to create workspaces and human experiences that people will want to be a part of.
- [TEN Takeaways from Susi Yu, Principal and Head of Development at MAG Partners](https://www.hiloapp.com/hub/ten-takeaways-susi-yu/) - HILO's David Abrams hosted Susi Yu, Principal and Head of Development at MAG Partners to chat about connecting residents to their community.
- [TEN Takeaways from Daniel Tropp, Founder & President of AEBOV, Industrial Real Estate Brokerage](https://www.hiloapp.com/hub/ten-takeaways-from-daniel-tropp/) - HILO's David Abrams hosted Daniel Tropp, Founder and President of AEBOV, Industrial Real Estate Brokerage to chat about Innovation and Tenant Experience in the Industrial sector.
- [Proptech firm HILO growing again after pandemic slowdown](https://www.hiloapp.com/hub/proptech-firm-hilo-growing-again-after-pandemic-slowdown/) - HILO can drive efficiencies, save time and reduce costs by giving building operators the means to streamline operations via direct, real-time communication tools to reach tenants.
- [Susi Yu, Principal & Head of Development at MAG Partners <span style="color:#33ccff;">|</span> Connecting residents to their community <span style="color:#33ccff;">|</span> 31:50](https://www.hiloapp.com/podcast/susi-yu/) - Season 2 / Episode 13 In this episode, we will learn about Susi’s journey from - architect to building developer and now, entrepreneur. She will share her learning from working with many amazing women who have been successful in managing both their careers and their personal lives.
- [Daniel Tropp, Founder & President of AEBOV <span style="color:#33ccff;">|</span> Innovation & Tenant Experience in the Industrial sector <span style="color:#33ccff;">|</span> 29:04](https://www.hiloapp.com/podcast/daniel-tropp/) - Season 2 / Episode 12 In this episode, we will learn about Daniel’s journey working in investment sales, moving to brokerage and then spending time as a product specialist, ultimately leading to his decision to branch out on his own, with the goal of bringing more innovation to the industrial sector.
- [HILO plays well with others; why you still need the Tenant Experience Network](https://www.hiloapp.com/hub/hilo-plays-well-with-others/) - Pull back the curtain of any well-oiled Commercial Real Estate building and you will find a wide array of supporting cast and characters. Each tech solution of a building is like a cog in the machine, working effortlessly to streamline day-to-day operations, efficiently manage staff, and most importantly, ensure a positive customer experience for its tenants. Most, if not all seasoned property managers are well versed with some of the established building operations management tools available to them.
- [5 Tenant Experience tips for Summer 2021](https://www.hiloapp.com/hub/5-tenant-experience-tips/) - In the Northern Hemisphere, June 20 marks Summer Solstice and the beginning of Summer. With COVID restrictions beginning to lift in many cities, we have compiled a list of 5 fantastic tips to encourage engagement and Tenant Experience in your building community as we cruise into summer.
- [TEN Takeaways from Linda Foggie, Executive Vice President - Head of the East USA at Turner & Townsend](https://www.hiloapp.com/hub/ten-takeaways-linda-foggie/) - HILO's David Abrams hosted Linda Foggie, Executive Vice President - Head of the East USA at Turner & Townsend to chat about designing human, safe, healthy and sustainable spaces.
- [TEN Takeaways from Craig Leibowitz, Executive Director, Innovation and Insight Advisory, U.S. at Avison Young](https://www.hiloapp.com/hub/ten-takeaways-craig-leibowitz/) - HILO's David Abrams hosted Craig Leibowitz, Executive Director, Innovation and Insight Advisory, U.S. at Avison Young to talk about humanizing the real estate story.
- [TEN Takeaways from Joanna Frank, President & CEO of the Center for Active Design](https://www.hiloapp.com/hub/ten-takeaways-joanna-frank/) - HILO’s David Abrams hosted Joanna Frank, President & CEO of the Center for Active Design, operator of Fitwel, to chat about how healthy buildings drive ROI.
- [Linda Foggie, EVP at Turner & Townsend <span style="color:#33ccff;">|</span> Designing human, safe, healthy and sustainable spaces <span style="color:#33ccff;">|</span> 28:27](https://www.hiloapp.com/podcast/linda-foggie/) - Season 2 / Episode 11 In this episode, we will learn about Linda’s journey to her current role, where she brings together her love of architecture, design and real estate. We will tap into her unique perspective about being in a role that she can do 85% in her sleep, while being challenged the other 15% of her time.
- [Craig Leibowitz, Executive Director at Avison Young <span style="color:#33ccff;">|</span> Humanizing the Real Estate story <span style="color:#33ccff;">|</span> 33:53](https://www.hiloapp.com/podcast/craig-leibowitz/) - Season 2 / Episode 10 In this episode, we will learn about Craig’s journey to his current role, where with his team he designs custom data analytics products that enable occupiers and investors to solve their complex real estate strategies.
- [Cultivate tenant experiences for hybrid workers](https://www.hiloapp.com/hub/cultivate-tenant-experiences/) - The commercial real estate industry is facing a critical turning point, and the time to embrace change is right now. As the world continues to reopen, we know that forever more people will continue to work from anywhere.
- [Joanna Frank, President & CEO at Center for Active Design <span style="color:#33ccff;">|</span> How healthy buildings drive ROI <span style="color:#33ccff;">|</span> 37:55](https://www.hiloapp.com/podcast/joanna-frank/) - Season 2 / Episode 9 In this episode, we will learn about Joanna’s journey to her current role, where she advances design and development practices to foster healthy and engaged communities. We will tap into her unique skillset, including a love of science, her never-ending curiosity and passion for continuous learning.
- [TEN Takeaways from Michael Mintz, Founder and CEO of MD Squared Property Group](https://www.hiloapp.com/hub/ten-takeaways-michael-mintz/) - HILO's David Abrams hosted Michael Mintz, Founder and CEO of MD Squared Property Group, to chat about building tenant relationships to improve engagement.
- [Michael Mintz, Founder and CEO of MD Squared <span style="color:#33ccff;">|</span> Building tenant relationships to improve engagement <span style="color:#33ccff;">|</span> 40:59](https://www.hiloapp.com/podcast/michael-mintz/) - Season 2 / Episode 8 In this episode, we will learn about Michael’s journey to his current role, where he focuses on multifamily syndication, real estate consulting and 3rd party property management. We tap into his learning from early beginnings as a property manager and how he found his way to starting his own firm.
- [National Hamburger Day](https://www.hiloapp.com/hub/hamburger-day/) - Friday, May 28 marks National Hamburger Day, a day that our team at HILO takes very, very seriously. Did you know the Hamburger originates from Hamburg, Germany, but the hamburger as we know it was developed in Seymour, Wisconsin? As we eagerly look forward to celebrating on Friday, here’s an insider look at our favorite burgers.
- [What business is CRE really in?](https://www.hiloapp.com/hub/what-business-is-cre-really-in/) - Let's agree that this is the time to draw a line in the sand between what was, and what is now. Pre-Covid, CRE owners and operators were beginning to realize that they were not just in the business of owning and managing buildings. They were actually in the people business: creating places for people to live, work or visit. If that is true, then people are really what matter most. Among other things, Covid has accelerated the need to put people at the center of everything. This will not change going forward. So what does that really mean for CRE?
- [TEN Takeaways from Dave Cairns, SVP at CBRE and Founder of CBRE Forward](https://www.hiloapp.com/hub/ten-takeaways-dave-cairns/) - HILO's David Abrams hosted Dave Cairns, SVP at CBRE and Founder of CBRE Forward to talk about the importance of uniquely tailored Tenant Experience.
- [TEN Takeaways from Caleb Parker, Founder of Bold](https://www.hiloapp.com/hub/ten-takeaways-caleb-parker/) - HILO's David Abrams welcomed Caleb Parker, Founder of Bold to the TEN Podcast to chat about putting customers first when it comes to CRE.
- [Dave Cairns, Founder of CBRE Forward <span style="color:#33ccff;">|</span> The importance of uniquely tailored tenant experience <span style="color:#33ccff;">|</span> 35:12](https://www.hiloapp.com/podcast/dave-cairns/) - Season 2 / Episode 7 In this episode, we will learn about Dave’s journey to his current role, where he focuses on working with high growth companies in the tech sector, Space as a Service operators and financial service firms.
- [Becky Hanner, BOMA Fellows Chair and Principal at Commercial Asset Services <span style="color:#33ccff;">|</span> The customization of tenant amenities and ROI <span style="color:#33ccff;">|</span> 24:16](https://www.hiloapp.com/podcast/becky-hanner/) - Season 2 / Episode 4 In this episode, we will learn about Becky’s journey to her current role at Commercial Asset Services, where she combines her early experience working in accounting, with her training in property and asset management.
- [Glenn Felson, Author of PropTech and the Future of Real Estate <span style="color:#33ccff;">|</span> A new voice on tech in CRE <span style="color:#33ccff;">|</span> 24:44](https://www.hiloapp.com/podcast/glenn-felson/) - Season 2 / Episode 5 In this episode, we will learn about Glenn’s journey to his current endeavours, where he combines his experience from working in residential brokerage, with his learning from the building access and flex-space industries.
- [TEN Takeaways from Glenn Felson, Author of PropTech and the Future of Real Estate](https://www.hiloapp.com/hub/ten-takeaways-glenn-felson/) - TEN Takeaways from Glenn Felson, Author of PropTech and the Future of Real Estate ICYMI: HILO’s David Abrams hosted Glenn Felson, a new voice on tech in CRE and author of PropTech and the Future of Real Estate. Here are some of our takeaways: Get prospects on the phone Glenn shares his background working at
- [TEN Takeaways from Haniel Lynn, CEO of Kastle Systems](https://www.hiloapp.com/hub/ten-takeaways-haniel-lynn/) - Learn about Haniel’s journey to his current role, where he brings his engineering, business consulting and startup experience to the work that he does in building out a platform company.
- [Buildings don’t need building apps!](https://www.hiloapp.com/hub/buildings-dont-need-building-apps/) - There, I’ve said it. And I will say it over and over again. Install a building app. That is not a checkbox that should be on any building owner or property manager’s to-do list. What should be on their to-do list? Figure out how to connect more effectively with the people who work in, live in, or visit their building. That is at the heart of why HILO exists. We are dedicated to working collaboratively to create the largest and best Tenant Experience Network in the world, enriching the lives of people by building stronger connected communities. Whether people are at work or at home, we want to help make their lives easier and better.
- [Acceleprise selects Hilo](https://www.hiloapp.com/hub/accelerprise-selects-hilo/) - SaaS focused accelerator from San Francisco and New York, backed by leading operators, chooses Hilo for its launch in Toronto.
- [Haniel Lynn, CEO of Kastle Systems <span style="color:#33ccff;">|</span> Redefining touchless experience with focus on the end user <span style="color:#33ccff;">|</span> 40:22](https://www.hiloapp.com/podcast/haniel-lynn/) - Season 2 / Episode 6 In this episode, we will learn about Haniel’s journey to his current role, where he brings his engineering, business consulting and startup experience to the work that he does in building out a platform company.
- [TEN Takeaways from Jaime McKenna, Managing Director, Group Head of Real Estate at Fengate](https://www.hiloapp.com/hub/ten-takeaways-jaime-mckenna/) - TEN Takeaways from Jaime McKenna, Managing Director, Group Head of Real Estate at Fengate ICYMI: HILO’s David Abrams was joined by Jaime McKenna, Managing Director, Group Head of Real Estate at Fengate Asset Management on the TEN podcast to chat about why sensors and data are worthy of future technology investment. Here are some of
- [A tenant experience audit for multifamily properties](https://www.hiloapp.com/hub/tenant-experience-multifamily-properties/) - With December upon us, many are looking ahead to the holiday season with much uncertainty. The reality is, our world looks different. This time of year is usually spent connecting with loved ones, friends, family and colleagues, and instead, we are asked to distance from one another. Building tenants are feeling disconnected from their workplace community after spending little to no time at the office this year. Recognizing that this season will be challenging, it can also be memorable, and building operators are in a unique position to play an important role in shaping the holiday experience for their building community.
- [TEN Takeaways from Steve Simoni, CEO of Bbot](https://www.hiloapp.com/hub/ten-takeaways-steve-simoni/) - TEN Takeaways from Steve Simoni, CEO of Bbot ICYMI: HILO’s David Abrams interviewed fellow Acceleprise founder Steven Simoni, CEO of Bbot, to discuss how human interactions in CRE can create new social networks. Here are some of our takeaways: Play to your team’s strengths After iterating an early startup idea multiple times without an initial
- [TEN Takeaways from Becky Hanner, BOMA Fellows Chair and Principal at Commercial Asset Services](https://www.hiloapp.com/hub/ten-takeaways-becky-hanner/) - TEN Takeaways from Becky Hanner, BOMA Fellows Chair and Principal at Commercial Asset Services ICYMI: HILO’s David Abrams hosted Becky Hanner, BOMA Fellows Chair and Principal at Commercial Asset Services, to chat about the customization of tenant amenities and ROI. Here are some of our takeaways: Wear different hats Becky is a hard worker, having
- [Supporting local and building tenant loyalty](https://www.hiloapp.com/hub/supporting-local/) - The economic impact of Covid-19 has been staggering, and has reminded consumers of the importance of supporting local businesses. Shopping close to work or home has been widely encouraged given the strain the pandemic has had on our economy, and in particular, the small business community. Furthermore, the world in which we now live and work has elevated the importance of community in everyone’s lives.
- [Steve Simoni, Founder of Bbot <span style="color:#33ccff;">|</span> How human interactions in CRE can create new social networks <span style="color:#33ccff;">|</span> 24:32](https://www.hiloapp.com/podcast/steve-simoni/) - Season 2 / Episode 3 In this episode, we will learn about Steve’s journey to his current role at Bbot, where he combines his experience from working in the navy as a nuclear engineer, with his previous learning as a first-time founder.
- [Jaime McKenna, Managing Director, Group Head of Real Estate at Fengate <span style="color:#33ccff;">|</span> Why sensors & data are worthy of technology investment <span style="color:#33ccff;">|</span> 27:31](https://www.hiloapp.com/podcast/jaime-mckenna/) - Season 2 / Episode 2 In this episode of TEN, Jaime McKenna joins host David Abrams and talks about the career path that has led to her current Managing Director position at Fengate, where she regularly applies her extensive experience in finance and investment.
- [Caleb Parker, Founder of Bold <span style="color:#33ccff;">|</span> Putting customers first when it comes to CRE <span style="color:#33ccff;">|</span> 24:18](https://www.hiloapp.com/podcast/caleb-parker/) - Season 2 / Episode 1 In this episode, we will learn about Caleb’s journey to his current position at Bold, where he combines his learning from his experience as a founder and executive in the flexible workspace industry.
- [Season One <span style="color:#33ccff;">|</span> Trailer <span style="color:#33ccff;">|</span> 1:00](https://www.hiloapp.com/podcast/welcome-trailer/) - Season 1 / Episode 0 Introducing the Tenant Experience Network podcast and our host, David Abrams.
- [Jon Love, CEO KingSett Capital <span style="color:#33ccff;">|</span> Success, communication, and building horsepower during a pandemic <span style="color:#33ccff;">|</span> 27:00](https://www.hiloapp.com/podcast/jon-love/) - Season 1 / Episode 1 This episode of TEN features Jon Love, CEO of KingSett Capital, a leader in the commercial real estate industry, who took time out from his vacation with his family to talk with us today.
- [Chris Tambakis, CEO Adgar Canada <span style="color:#33ccff;">|</span> Doing what is right for the customer, and loving what you do <span style="color:#33ccff;">|</span> 37:27](https://www.hiloapp.com/podcast/chris-tambakis/) - Season 1 / Episode 2 In this episode, we will learn about Chris Tambakis’s journey to his current position at Adgar, with over $1B in assets under management. We will tap into his thinking around “doing what is right for the customer” as one of his keys to success, and the importance of “loving what you do”.
- [Neil Lacheur, EVP & Principal, Avison Young <span style="color:#33ccff;">|</span> Building your own story & starting as an entrepreneur <span style="color:#33ccff;">|</span> 34:49](https://www.hiloapp.com/podcast/neil-lacheur/) - Season 1 / Episode 3 In this episode of TEN, we learn about Neil’s journey to Executive Vice President and Principal at Avison Young, combining his learning from being an entrepreneur and his corporate experience.
- [Lee Odess, CEO Inside Access Control <span style="color:#33ccff;">|</span> Self-awareness & shifting from Access Control to Access Care <span style="color:#33ccff;">|</span> 34:17](https://www.hiloapp.com/podcast/lee-odess/) - Season 1 / Episode 4 In this episode, we will learn about Lee’s journey to his current position as founder and publisher, where he combines his industry experience, with his expertise in the technology space.
- [Jeff Dennis, Entrepreneur in Residence, Fasken Law <span style="color:#33ccff;">|</span> Curiosity and the desire for lifetime learning <span style="color:#33ccff;">|</span> 36:12](https://www.hiloapp.com/podcast/jeff-dennis/) - Season 1 / Episode 5 In this episode, we will learn about Jeff’s journey to his current position at Fasken, where he combines his learning from being an entrepreneur, with his expertise as a business advisor and lawyer.
- [Kay Sargent, Sr. Principal, Director of WorkPlace, HOK <span style="color:#33ccff;">|</span> Tech-enabled environments & doing what you love <span style="color:#33ccff;">|</span> 31:51](https://www.hiloapp.com/podcast/kay-sargent/) - Season 1 / Episode 6 In this episode, we will learn about Kay’s journey to her current position at HOK, where she applies her expertise in workplace design and strategy issues to create thoughtful solutions for her clients.
- [Matt Knight, PropTech Investor <span style="color:#33ccff;">|</span> How tech will get us back to the workplace <span style="color:#33ccff;">|</span> 29:10](https://www.hiloapp.com/podcast/matt-knight/) - Season 1 / Episode 7 In this episode, we will learn about Matt’s journey to his current role as investor and board member, where he combines his learning from early days in private equity, to becoming a “PropTech nerd”.
- [David Popler, Managing Director, Solutions Development, JLL <span style="color:#33ccff;">|</span> Using data to elevate client service <span style="color:#33ccff;">|</span> 35:11](https://www.hiloapp.com/podcast/david-popler/) - Season 1 / Episode 8 In this episode, we will learn about David’s journey to his current position at JLL, where he combines his learning from such roles as Chief Revenue Officer to Vice President of Business Development.
- [Annie Rinker, Director, Office of Innovation, Hines <span style="color:#33ccff;">|</span> How tech is changing Tenant Experience <span style="color:#33ccff;">|</span> 38:02](https://www.hiloapp.com/podcast/annie-rinker/) - Season 1 / Episode 9 In this episode, we will learn about Annie’s journey to her current position at Hines, where she builds on the intersection of co-working and traditional commercial real estate by exploring ways to drive value.
- [Lorri Rowlandson, Senior Vice President, BGIS <span style="color:#33ccff;">|</span> How technology drives data insights <span style="color:#33ccff;">|</span> 33:00](https://www.hiloapp.com/podcast/lorri-rowlandson/) - Season 1 / Episode 10 In this episode, we will learn about Lorri’s journey to her current position at BGIS, where she builds on the intersection of real estate operations and innovation through strategic thought leadership.
- [Season Two <span style="color:#33ccff;">|</span> Trailer <span style="color:#33ccff;">|</span> 1:13](https://www.hiloapp.com/podcast/introducing-season-2/) - Season 2 / Episode 0 Join us for season 2 as we continue our conversations with leading CRE professionals who all have something to say about the impact of technology on tenant experience in the built world.
- [Test 2 Annie Rinker, Director, Office of Innovation, Hines <span style="color:#33ccff;">|</span> How tech is changing Tenant Experience <span style="color:#33ccff;">|</span> 38:02 - [#4976] - [#5060]](https://www.hiloapp.com/preview/test2-podcast-transcript/) - In this episode, we will learn about Annie’s journey to her current position at Hines, where she builds on the intersection of co-working and traditional commercial real estate by exploring ways to drive value.
- [TEN Takeaways from Lorri Rowlandson, Senior Vice President, BGIS](https://www.hiloapp.com/hub/ten-takeaways-lorri-rowlandson/) - TEN Takeaways from Lorri Rowlandson, Senior Vice President, BGIS ICYMI: HILO’s David Abrams welcomed Lorri Rowlandson, Senior Vice President at BGIS to the TEN podcast to chat about how technology drives data insights. Here are our TEN takeaways: 1. Data is data Lorri loves using a data-driven approach. She says, “when you get to the
- [TEN Takeaways from Chris Tambakis, CEO Adgar Canada](https://www.hiloapp.com/hub/ten-takeaways-chris-tambakis/) - ICYMI: HILO's David Abrams welcomed Chris Tambakis, CEO Adgar Canada to the TEN Podcast to chat about doing what is right for the customer, and loving what you do.
- [TEN Takeaways from Annie Rinker, Director, Office of Innovation, Hines](https://www.hiloapp.com/hub/ten-takeaways-annie-rinker/) - ICYMI: HILO's David Abrams welcomed David Popler, Managing Director, Solutions Development at JLL to the TEN Podcast to chat about using data to elevate client service.
- ['Tis the season to support your building community](https://www.hiloapp.com/hub/tis-the-season/) - With December upon us, many are looking ahead to the holiday season with much uncertainty. The reality is, our world looks different. This time of year is usually spent connecting with loved ones, friends, family and colleagues, and instead, we are asked to distance from one another. Building tenants are feeling disconnected from their workplace community after spending little to no time at the office this year. Recognizing that this season will be challenging, it can also be memorable, and building operators are in a unique position to play an important role in shaping the holiday experience for their building community.
- [TEN Takeaways from Kay Sargent, Sr. Principal, Director of WorkPlace, HOK](https://www.hiloapp.com/hub/ten-takeaways-kay-sargent/) - ICYMI: HILO's David Abrams welcomed David Popler, Managing Director, Solutions Development at JLL to the TEN Podcast to chat about using data to elevate client service.
- [TEN Takeaways from Neil Lacheur, EVP & Principal, Avison Young](https://www.hiloapp.com/hub/ten-takeaways-neil-lacheur/) - ICYMI: HILO's David Abrams welcomed Neil Lacheur, EVP & Principal, Avison Young to the TEN Podcast to chat about building your own story and starting as an entrepreneur.
- [5 ways to appreciate your tenants virtually](https://www.hiloapp.com/hub/virtual-tenant-appreciation/) - As we continue adjusting to the realities of our new world, these typical tenant appreciation activities are being re-evaluated to ensure that health and safety guidelines are followed and that all tenants – whether they return to the building or continue to work from home – still feel engaged and appreciated.
- [TEN Takeaways from David Popler, Managing Director, Solutions Development, JLL](https://www.hiloapp.com/hub/ten-takeaways-david-popler/) - ICYMI: HILO's David Abrams welcomed David Popler, Managing Director, Solutions Development at JLL to the TEN Podcast to chat about using data to elevate client service.
- [Building tech solutions with purpose](https://www.hiloapp.com/hub/building-tech-solutions-with-purpose/) - Building tech solutions with purpose When it comes to developing good software, I learned from the experts that it is always about quality vs quantity. It is not about how much it does, but rather about what it does, and how well it does it. Fortunately, I learned this lesson at the beginning of the
- [TEN Takeaways from Jon Love, CEO KingSett Capital](https://www.hiloapp.com/hub/ten-takeaways-jon-love/) - ICYMI: HILO's David Abrams welcomed Jon Love, CEO KingSett Capital to the TEN Podcast to chat about success, communication, and building horsepower during a pandemic. Here are our TEN takeaways.
- [7 steps to onboard your building to the HILO network](https://www.hiloapp.com/hub/7-step-onboarding/) - As we continue adjusting to the realities of our new world, these typical tenant appreciation activities are being re-evaluated to ensure that health and safety guidelines are followed and that all tenants – whether they return to the building or continue to work from home – still feel engaged and appreciated.
- [CRE operators as leaders in the new ecosystem of working from everywhere](https://www.hiloapp.com/hub/cre-operators-as-leaders/) - CRE operators as leaders in the new ecosystem of working from everywhere We are now living in an era of Covid. It is not about what the workplace might look like post-Covid, as we really don’t know when, or if, this will ever be the case. There’s no question that Covid has accelerated the rate
- [Being flexible with flexible work](https://www.hiloapp.com/hub/being-flexible-with-flexible-work/) - Prior to the pandemic, just 3.6% of employed people in the USA 'usually' worked remotely. In the UK that figure was 4.7%. Even in The Netherlands, often seen as the ultimate example of a flexible working culture, just 14.1% of the country's workforce worked remotely. In Canada, 16.6% of businesses reported that 10% or more of their workforce was working remotely and like many things however, COVID-19 has completely changed all of that. As of May 29, 2020, Statistics Canada found that 32.6% of businesses, nearly double the percentage prior to the pandemic, reported 10% or more of their workforce was working remotely.
- [Cards Test](https://www.hiloapp.com/preview/cards-test/) - Impactful Benefits RETAIN TENANTS More than a building app, HILO seamlessly connects users to everything that a building and its neighborhood has to offer, creating an unrivalled user experience that builds long-term tenant loyalty. ATTRACT TENANTS HILO helps attract new tenants by creating sought-after building communities where users feel rewarded, connected, supported, and happy. BOOST
- [Return to Workplace Survey Report](https://www.hiloapp.com/hub/workplace-survey-report/) - While building managers and owners are busy planning for re-entry, tenants are starting to think about what returning to the workplace looks like. To understand how they are feeling and what they will be looking for when they re-enter their work environment, we surveyed our tenant community to help ensure that their return is the best experience possible.
- [With a little help from our friends](https://www.hiloapp.com/hub/help-from-our-friends/) - This is clearly not business as usual. That being said, businesses have certainly found incredible ways to continue to operate, be productive and take care of their employees.
- [Working from home can be better together](https://www.hiloapp.com/hub/working-from-home/) - The new reality of social distancing has required many people to convert their home into their workplace.
- [15 sources to support tenant mental well-being](https://www.hiloapp.com/hub/mental-well-being/) - Whether you’re working from home or anticipating a return to your workplace, anxiety about COVID-19 is being felt more and more in all environments. To help manage what you might be feeling, we’ve put together this list of resources in the U.S. and Canada.
- [Measuring engagement at tenant events](https://www.hiloapp.com/hub/measuring-engagement/) - Building managers want to provide measurable and engaging tenant experiences but often do not have an effective way to accurately measure engagement.
- [Engaging the community](https://www.hiloapp.com/hub/engaging-the-community-2/) - Our commitment to co-create Hilo in collaboration with our building partners, and dedication to understanding our customers (the end-users or consumers of our product), continues to drive product evolution and innovation.
- [Interview with Jane Siklos](https://www.hiloapp.com/hub/interview-jane-siklos/) - This is clearly not business as usual. That being said, businesses have certainly found incredible ways to continue to operate, be productive and take care of their employees.

## Pages

- [HILO Platform Homepage](https://www.hiloapp.com/) - Our customer experience (CX) platform is built for people, fueled by data and powered by AI to drive utilization and engagement.
- [CSQ PLUS+ Analytics NEW June 1, 2026+](https://www.hiloapp.com/analytics-csq/)
- [Okkto Stantec Tower - Analytics](https://www.hiloapp.com/okkto-stantec-tower-analytics/) - Okkto App AnalyticsStantec Tower
- [Okkto 401 West Georgia - Analytics](https://www.hiloapp.com/okkto-401-west-georgia-analytics/) - Okkto App Analytics401 West Georgia
- [Okkto Montreal - Analytics](https://www.hiloapp.com/okkto-montreal-analytics/) - Okkto App AnalyticsMontreal
- [Okkto 777 Bay - Analytics](https://www.hiloapp.com/okkto-777-bay-analytics/) - Okkto App Analytics777 Bay
- [CSQ PLUS+ Analytics](https://www.hiloapp.com/okkto-csq-analytics/) - CSQ Plus+ App AnalyticsConstitution Square Okkto App AnalyticsConstitution Square
- [Pinnacle Place - Bicycle Storage Agreement](https://www.hiloapp.com/pinnacle-place-bicycle-storage-agreement/) - Pinnacle Place Bicycle Storage License Agreement NOW THEREFORE this Agreement witnesses that in consideration of the promises and covenants herein contained and other good and valuable consideration (the receipt and sufficiency of which is hereby acknowledged by the Licensor and Licensee), the parties hereto hereby covenant and agree as follows: 1) The Licensor hereby grants
- [Okkto Building Resources (DEMO Example only)](https://www.hiloapp.com/pinnacle-place-building-resources/) - Pinnacle Place Building Resources For your convenience, below you will building resources and forms. For questions or submissions, please email propertyadmin@pinnacleplace.com. Click the icons below to download. Bicycle Storage License Form Building Rules & Regulations Contact Information Form E-waste Information Fire Life Safety Contact Form How to access the ANGUS portal Network cabling work requirements 
- [HILO RELATED Book](https://www.hiloapp.com/why-hilo-relatedross/)
- [ADMIN PORTAL Resources Help](https://www.hiloapp.com/help/) - HILO Admin Resources Below you will find resources to help you create content for your Building through HILO’s Admin Portal. If you have any questions or concerns, please contact your Customer Success Manager or email hello@hiloapp.com. Admin Access and Management ACCESS ADMIN PORTALUse the HILO Admin Portal to add or edit content in app.Open the HILO
- [ADMIN PORTAL Content Specs](https://www.hiloapp.com/admin-content-specs/) - Image and Content Specifications Below are examples of how content uploaded in the HILO Admin Portal appears on the app. Please note character count limits when preparing content. UPDATES Update Feed Update Feed Update Detail Update Detail Dashboard Dashboard PUSH Notification Notifications TITLE: maximum 50 characters including spaces, please use title case and avoid using
- [ADMIN Resources TEST](https://www.hiloapp.com/admin-resources-test/) - ****OLD DO NOT USE HILO Admin Resource Guide Admin Access and Management ACCESS ADMIN PORTALUse the HILO Admin Portal to add or edit content in app.Open the HILO Admin Portal URL in a web browser. Chrome web browser is strongly recommended.Sign In using the Admin email address and password that was used to Sign Up
- [HILO Generic Book](https://www.hiloapp.com/why-hilo/)
- [HILO ARMCO Book](https://www.hiloapp.com/why-hilo-armco/)
- [Okkto Southland Park - Bicycle Bicycle Lock Facility Waiver](https://www.hiloapp.com/okkto-southland-park-bicycle-lock-facility-waiver/) - Southland ParkBicycle Lock Facility WaiverLicense Use Agreement IN CONSIDERATION of being permitted to use the Bicycle Lock facility provided by LaSalle Canada Property L.P., I the undersigned hereby confirm and agree that LaSalle Canada Property Fund L.P. and its agent Canderel Management (West) Inc. have no liability for damage to or loss of my bicycle
- [Okkto Stantec Tower - Amenity Access Use Agreement​](https://www.hiloapp.com/okkto-stantec-tower-amenity-access-use-agreement/) - Stantec TowerLevel 4 Amenity Access Form Terms of Agreement Amenity access is limited to those employee members of full time tenants within Stantec Tower who have been issued memberships to access the Amenities (as defined below) by completing the Membership Registration Package (as defined below) (collectively, the “Tenant Members” and individually, the “Tenant Member”). For
- [Okkto Stantec Tower - Bicycle Storage & Locker Room License Use Agreement​](https://www.hiloapp.com/okkto-stantec-tower-bicycle-storage-locker-use-agreement/) - Stantec TowerP1 Bike Cage and Locker RoomLicense Use Agreement NOW THEREFORE this Agreement witnesses that in consideration of the promises and covenants herein contained and other good and valuable consideration (the receipt and sufficiency of which is hereby acknowledged by the Licensor and Licensee), the parties hereto hereby covenant and agree as follows: Bicycle Storage
- [Okkto 401 West Georgia - Bicycle Cage Agreement](https://www.hiloapp.com/okkto-401-west-georgia-bicycle-cage-agreement/) - 401 West Georgia Bicycle Cage License Agreement NOW THEREFORE this Agreement witnesses that in consideration of the promises and covenants herein contained and other good and valuable consideration (the receipt and sufficiency of which is hereby acknowledged by the Licensor and Licensee), the parties hereto hereby covenant and agree as follows: 1) The Licensor hereby
- [Okkto 401 West Georgia - Fitness Form](https://www.hiloapp.com/okkto-401-west-georgia-fitness-form/) - 401 West Georgia Fitness Centre Liability Waiver Form RELEASE OF ALL CLAIMS AND INDEMNITYIn consideration of the permission granted to the undersigned (the “Licensee” ) set forth below by Canderel Management (West) Inc. in its capacity as managing agent for the owner of the office building located at 401 West Georgia Street, Vancouver hereby grants
- [Contact Us](https://www.hiloapp.com/contact/) - Contact Us 1 833 HILO APP (1 833 445 6277) hello@hiloapp.com To send us a detailed message please submit this form and a HILO team member will contact you shortly to follow up. First Name Last Name Company Name Title Email Phone Message Hilo Hub Recipient I agree to receive the HILO newsletter containing news,
- [VIDEO - KNBA Partnership Interview Video Soundbites](https://www.hiloapp.com/knba-partnership-interview-soundbites/) - HILO | KNBA Partnership Interview
- [BLOG - How can we help?](https://www.hiloapp.com/how-can-we-help/) - How can we help? POV by David Abrams, Co-founder & CEO The creation of HILO is the result of two worlds merging. Bringing technology together with 25 years of experience running a marketing communications agency specializing in commercial real estate clients. As you can imagine, the agency was an entirely service-based business. Every new project
- [VIDEO - Founders Interview](https://www.hiloapp.com/founders-interview/) - HILO Founders Interview
- [CSQ Plus+ Support Delete Account](https://www.hiloapp.com/csqplus_form_support-delete-account/) - CSQ Plus+ Delete Account Request To delete your CSQ Plus+ app user account and all data associated with your account, please complete and submit the form below. Once received, your user name, email address (if you signed up by email), association with your building and your CSQ Plus+ account will be permanently deleted and you
- [FORM - App Updates Form - Building and Tenant Information](https://www.hiloapp.com/app-updates-form/) - App Updates Form Contact Info NAME EMAIL Tenant or Suite Changes New Tenant Names and Suite numbers Building Info Provide any new building details. Building Images A maximum of 10 images may appear on the building page. Please provide any new image to feature. Images should be in landscape orientation. Images can be zipped together
- [VIDEO - DMZ Founders First video with David Abrams](https://www.hiloapp.com/dmz-founders-first-video-with-david-abrams/) - DMZ Founders First video with David Abrams If you would like more information about HILO, please contact us at hello@hiloapp.com or call 416.449.7700 or 1.833.HILOAPP (1.833.445-6277).
- [VIDEO - Demo Video](https://www.hiloapp.com/demo-video/) - HILO Demo Video If you would like more information about HILO, please contact us at hello@hiloapp.com or call 416.449.7700 or 1.833.HILOAPP (1.833.445-6277).
- [VIDEO - Explainer Video](https://www.hiloapp.com/explainer-video/) - HILO Workplace Engagement Platform If you would like more information about HILO, please contact us at hello@hiloapp.com or call 416.449.7700 or 1.833.HILOAPP (1.833.445-6277).
- [ONBOARDING - Business Directory Listing Form](https://www.hiloapp.com/business-directory-form/) - Community Directory Listing Form CONTACT INFORMATION (does not appear on Hilo app) First Name Last Name Email Phone BUSINESS INFORMATION Business Name Street Address Suite Number City Zip / Postal Code Business Phone Number Website URL Business Hours About Business Business Category for Directory Business Category Keywords for search Keywords Images Business LogoYour business logo
- [Okkto 401 West Georgia - Holiday Sweater Contest](https://www.hiloapp.com/okkto-401-west-georgia-holiday-sweater-contest/) - 401 West Georgia Holiday Sweater Contest! Please fill out the form and upload your photo below to enter the contest. Stay tuned to Okkto for the announcement of our winner on December 18. Contact Information* NAME COMPANY NAME MOBILE PHONE EMAIL ADDRESS Upload a Photo* Upload image* * Required Submit For any questions about this
- [Okkto Support Delete Account](https://www.hiloapp.com/okkto-form_support-delete-account/) - Okkto Delete Account Request To delete your Okkto app user account and all data associated with your account, please complete and submit the form below. Once received, your user name, email address (if you signed up by email), association with your building and your Okkto account will be permanently deleted and you will receive confirmation
- [Company](https://www.hiloapp.com/company/) - Conceived and built from the inside out, the Hilo platform was informed and inspired by more than two decades of experience serving the Commercial Real Estate (CRE) industry. Our first hand experiences have provided Hilo with a deep understanding of what building operators and tenants want and need. Our Story Conceived and built from the
- [Press & Media](https://www.hiloapp.com/press-media/) - HILO Press & Media
- [REWARD - NOT ACTIVE YET Okkto Southland Park](https://www.hiloapp.com/so5pol9fn/) - Southland Park To access this Reward, you must scan this QR code using the Okkto app. The reward you are looking for may not be available yet.How to use this QR code;1) Open Okkto app on your mobile device2) Go to Home page3) Select and Open the Reward4) Select Redeem Button5) Allow Okkto to access your camera6) Scan the QR codePlease contact Okkto support for any
- [REWARD - NOT ACTIVE YET Okkto 350 Albert](https://www.hiloapp.com/etvmucq4t/) - Constitution SquareTo access this Reward, you must scan this QR code using the CSQ Plus+ app. The reward you are looking for may not be available yet.How to use this QR code;1) Open CSQ Plus+ app on your mobile device2) Go to Home page3) Select and Open the Reward4) Select Redeem Button5) Allow CSQ Plus+ to access your camera6) Scan the QR codePlease contact CSQ Plus+ support
- [CSQ Plus+ Terms & Conditions](https://www.hiloapp.com/csqplus-terms-conditions/) - CSQ Plus+ Terms & Conditions OverviewThis website is operated by HILO World Corp.. Throughout the site, the terms “we”, “us” and “our” refer to HILO World Corp.. HILO World Corp. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated
- [CSQ Plus+ Privacy Policy](https://www.hiloapp.com/csqplus-privacy-policy/) - CSQ Plus+ Privacy Policy This Privacy Policy describes how your personal information is collected, used, and shared by HILO World Corp., CSQ Plus+ app and https://www.hiloapp.com/ (the “Site”).Personal Information We CollectWe automatically collect certain information about you and your device when you sign up for HILO, including your name and email address as it is
- [Okkto Southland Park - Building Resources](https://www.hiloapp.com/okkto-southland-park-building-resources/) - Southland Park - Building Resources For your convenience, below you will building resources and forms. For questions or submissions, please email ???@canderel.com. Click the icons below to download or view. ANGUS System Manual for Tenant Service Requests Appendix A – Online Tenant Request Instructions Appendix B – Conference Centre Booking Instructions Appendix C – Conference
- [REWARD - NOT ACTIVE YET Okkto Stantec Tower](https://www.hiloapp.com/dyy8-h7w_/) - Stantec Tower To access this Reward, you must scan this QR code using the Okkto app. The reward you are looking for may not be available yet.How to use this QR code;1) Open Okkto app on your mobile device2) Go to Home page3) Select and Open the Reward4) Select Redeem Button5) Allow Okkto to access your camera6) Scan the QR codePlease contact Okkto support for any
- [Okkto Stantec - Building Resources](https://www.hiloapp.com/okkto-stantec-building-resources/) - Stantec Tower Building Resources For your convenience, below you will find building resources and forms. For questions or submissions, please email the Tenant Services Coordinator. Click the icons below to download. Angus Anywhere Tenant Guide Bike Route Parkade Level 1 Level 4 Amenity Access Form Organic Waste P1 Bike Cage and Locker Room Agreement
- [Okkto Privacy Policy](https://www.hiloapp.com/okkto-privacy-policy/) - Politique de confidentialité de l'application Okkto Cette politique de confidentialité décrit comment vos informations personnelles sont collectées, utilisées et partagées par HILO World Corp., l’application Okkto et https://www.hiloapp.com/ (le « Site »).Informations personnelles que nous collectonsNous collectons automatiquement certaines informations sur vous et votre appareil lorsque vous vous inscrivez à Okkto, y compris votre nom
- [Okkto 401 West Georgia - Halloween Costume Contest](https://www.hiloapp.com/okkto-401-west-georgia-costume-contest/) - 401 West Georgia Halloween Costume Contest! Please fill out the form and upload your photo below to enter the contest. Stay tuned to Okkto for the announcement of our winner on November 4. Contact Information* NAME COMPANY NAME MOBILE PHONE EMAIL ADDRESS Upload a Photo* Upload image* PET/PERSON'S NAME * Required Submit For any questions
- [REWARD - NOT ACTIVE YET Okkto 401 West Georgia](https://www.hiloapp.com/ypnbg2zlr/) - 401 West Georgia To access this Reward, you must scan this QR code using the Okkto app. The reward you are looking for may not be available yet.How to use this QR code;1) Open Okkto app on your mobile device2) Go to Home page3) Select and Open the Reward4) Select Redeem Button5) Allow Okkto to access your camera6) Scan the QR codePlease contact Okkto support for
- [ONBOARDING - OKKTO - Building Form 1 - Building Information](https://www.hiloapp.com/onboarding-okkto-building-form-1-building-information/) - Okkto Building Information Form Building Admin Contact (Main contact for administrative features. These contact details do not appear on Okkto app) NAME TITLE EMAIL PHONE Building Details to Display on app BUILDING NAME BUILDING ADDRESS BUILDING CITY BUILDING POSTAL CODE BUILDING PHONE BUILDING WEBSITE BUILDING OPERATING HOURS ABOUT THIS BUILDING Building Stacking Plan: Upload a
- [ONBOARDING - HILO - Building Form 1 - Building Information](https://www.hiloapp.com/onboarding-building-form1/) - Building Information MAIN CONTACT FOR YOUR BUILDING(does not appear on HILO app) NAME TITLE EMAIL PHONE BUILDING DETAILS BUILDING NAME BUILDING ADDRESS BUILDING CITY BUILDING POSTAL CODE BUILDING PHONE BUILDING WEBSITE FLOORS/STOREYS & SUITE NUMBERS Upload file with floors and suites Floor / Suites List Upload BUILDING OPERATING HOURS ABOUT THIS BUILDING BRANDING ASSETS COMPANY
- [REWARD - NOT ACTIVE YET Okkto 777 Bay](https://www.hiloapp.com/glw0wibcx/) - 777 BayTo access this Reward, you must scan this QR code using the Okkto app. The reward you are looking for may not be available yet.How to use this QR code;1) Open Okkto app on your mobile device2) Go to Home page3) Select and Open the Reward4) Select Redeem Button5) Allow Okkto to access your camera6) Scan the QR codePlease contact Okkto support for any technical
- [REWARD - NOT ACTIVE YET Okkto 2020 Robert-Bourassa](https://www.hiloapp.com/rckvle-kh/) - 2020 Robert-BourassaPour accéder à cette Récompense, vous devez scanner ce QR code à l'aide de l'application Okkto. La récompense que vous recherchez n’est peut-être pas encore disponible.Comment utiliser ce code QR ;1) Ouvrez l’application Okkto sur votre appareil mobile2) Accédez à la page d’accueil3) Sélectionnez et ouvrez la Récompense4) Sélectionnez le bouton Échanger5) Autorisez Okkto
- [REWARD - NOT ACTIVE YET Okkto 2000 McGill](https://www.hiloapp.com/facxqx-aq/) - 2000 McGillPour accéder à cette Récompense, vous devez scanner ce QR code à l'aide de l'application Okkto. La récompense que vous recherchez n’est peut-être pas encore disponible.Comment utiliser ce code QR ;1) Ouvrez l’application Okkto sur votre appareil mobile2) Accédez à la page d’accueil3) Sélectionnez et ouvrez la Récompense4) Sélectionnez le bouton Échanger5) Autorisez Okkto
- [REWARD - NOT ACTIVE YET Okkto 1981 McGill](https://www.hiloapp.com/ctxe11vst/) - 1981 McGillPour accéder à cette Récompense, vous devez scanner ce QR code à l'aide de l'application Okkto. La récompense que vous recherchez n’est peut-être pas encore disponible.Comment utiliser ce code QR ;1) Ouvrez l’application Okkto sur votre appareil mobile2) Accédez à la page d’accueil3) Sélectionnez et ouvrez la Récompense4) Sélectionnez le bouton Échanger5) Autorisez Okkto
- [Okkto Terms & Conditions](https://www.hiloapp.com/okkto-terms-conditions/) - Okkto Terms & Conditions OverviewThis website is operated by HILO World Corp.. Throughout the site, the terms “we”, “us” and “our” refer to HILO World Corp.. HILO World Corp. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By
- [Okkto 777 Bay - Building Resources](https://www.hiloapp.com/okkto-777-bay-building-resources/) - 777 Bay Building Resources For your convenience, below you will building resources and forms. For questions or submissions, please email 777bayreceptionist@canderel.com. Click the icons below to download. How to access the ANGUS portal Comment accéder au portail Angus Coordonnées des personnes-ressources Contact Information Form Exigences, travaux de câblage réseauNetwork cabling work requirements Règlements de l’immeubleBuilding Rules
- [Tenant Experience Network](https://www.hiloapp.com/tenant-experience-network/) - The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience. From hybrid solutions to newly imagined
- [Okkto Montreal - Building Resources E/F](https://www.hiloapp.com/okkto-buildingresources/) - Ressources de l'immeubleBuilding Resources Pour votre commodité, vous créerez ci-dessous des ressources et des formulaires. Pour des questions ou des soumissions, veuillez envoyer un courriel à immobilier@canderel.com. Cliquez sur les icônes ci-dessous pour télécharger. For your convenience, below you will building resources and forms. For questions or submissions, please email immobilier@canderel.com. Click the icons
- [BLOG](https://www.hiloapp.com/hilohub/) - The HUB is Hilo’s resource of articles and insights on tenant experience, tenant engagement, communications, proptech, and building community in commercial real estate (CRE). BLOG Two we’re listening to The CX gap in office buildings Beyond Space: How CX is Changing the Workplace 8 resources to promote mental well-being in the workplace Why Customer Experience
- [VIDEO - HILO KNBA Partnership Interview Video](https://www.hiloapp.com/knba-partnership-interview/) - HILO | KNBA Partnership Interview
- [VIDEO - Features Video Clips](https://www.hiloapp.com/features/) - HILO Features
- [VIDEO - Features Video](https://www.hiloapp.com/features-video/) - HILO Features If you would like more information about HILO, please contact us at hello@hiloapp.com or call 416.449.7700 or 1.833.HILOAPP (1.833.445-6277).
- [Terms & Conditions](https://www.hiloapp.com/terms/) - HILO Terms & Conditions OverviewThis website is operated by HILO World Corp.. Throughout the site, the terms “we”, “us” and “our” refer to HILO World Corp.. HILO World Corp. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
- [Privacy Policy](https://www.hiloapp.com/privacypolicy/) - HILO Privacy Policy This Privacy Policy describes how your personal information is collected, used, and shared by HILO World Corp., HILO app and https://www.hiloapp.com/ (the “Site”). Personal Information We CollectWe automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed
- [FORM_Support Delete Account](https://www.hiloapp.com/support-delete-account/) - HILO Delete Account Request To delete your HILO app user account and all data associated with your account, please complete and submit the form below. Once received, your user name, email address (if you signed up by email), association with your building and your HILO account will be permanently deleted and you will receive confirmation
- [ONBOARDING - Building Form 2 - Services](https://www.hiloapp.com/onboarding-building-form2/) - Your Building Services Information CONTACT INFORMATION(does not appear on HILO app) Building Name/Address Building Contact: Name Building Contact: Email BUILDING SERVICES There are 6 categories of services available; SECURITY, MAINTENANCE, AMENITIES, SUSTAINABILITY, LEASING and GENERAL. For each service, provide the following information for each category (include multiple services in each category):
- [Sitemap](https://www.hiloapp.com/hl-site-map/) - PagesVIDEO – KNBA Partnership Interview Video SoundbitesVIDEO – HILO KNBA Partnership Interview VideoVIDEO – Founders InterviewVIDEO – Features Video ClipsVIDEO – Features VideoVIDEO – Explainer VideoVIDEO – DMZ Founders First video with David AbramsVIDEO – Demo VideoTerms & ConditionsTenant Experience NetworkSupportSitemapREWARD – NOT ACTIVE YET The Edison CentreREWARD – NOT ACTIVE YET Okkto Stantec TowerREWARD
- [REWARD - NOT ACTIVE YET The Edison Centre](https://www.hiloapp.com/bjy4nste7/) - The Edison Centre To access this HILO Reward, you must scan this QR code using the HILO app. The Reward you are looking for may not be available yet. Once the Reward appears on HILO you will be able to scan this code to Redeem.How to use this QR code; 1) Open HILO app on
- [FORM_HILO Demo](https://www.hiloapp.com/hilo-demo/) - Demo Access Please complete this form to receive an email with access information to demo HILO. Email First Name Last Name Company Name Company Role Hilo Hub Recipient I would like to receive the HILO newsletter containing news, updates and promotions regarding HILO products. You can withdraw your consent at any time. Submit * Required
- [ONBOARDING - Building Form 4 - Quick Links](https://www.hiloapp.com/onboarding-building-form4/) - Dashboard Quick Link Buttons NEW! These new Quick Link Buttons on the dashboard will direct tenants to important information within HILO or to external resources on your website. Quick Links can include the following: Building Access, Building Maintenance, Building Resources, Building Services, Contact Building, Explore Amenities, Health & Safety, Order Food, Parking Information, Reserve Amenity, Security
- [ONBOARDING - Building Form 3 - Contact Us](https://www.hiloapp.com/onboarding-building-form3/) - Your Building 'Contact Us' Information CONTACT INFORMATION(does not appear on HILO app) Building Name/Address Building Contact: Name Building Contact: Email CONTACT US To allow HILO users to contact specific staff members at the building or building management about different topics, please list as many topics as required and provide email addresses for each topic. 'Contact
- [xxxxHILO KNBA Partnership Interview Video Clips](https://www.hiloapp.com/hilo-knba-partnership-interview-video-clips/) - HILO | KNBA Partnership Interview Soundbites
- [ADMIN PORTAL Training Videos](https://www.hiloapp.com/admin-training-videos/) - Admin Portal Training Videos The following training videos are resources to help you create and update content for your building while using the HILO Admin Portal. For image and content specifications, click HERE. UPDATES How to create an Update Notification (1:54) How to create an Update Alert (1:15) How to create an Update Survey (1:21)
- [FEATURES - Updates](https://www.hiloapp.com/features-updates/)
- [FEATURES - Quick Links](https://www.hiloapp.com/features-quick-links/)
- [FEATURES - Building Services](https://www.hiloapp.com/features-building-services/)
- [FEATURES - Contact Us](https://www.hiloapp.com/features-contact-us/)
- [FEATURES - Community Directory](https://www.hiloapp.com/features-community-directory/)
- [FEATURES - Alerts and Surveys](https://www.hiloapp.com/features-alerts-and-surveys/)
- [Press Release - New HILO STARTER program  –  a first of its kind in the Tenant Experience space!](https://www.hiloapp.com/press-release-new-hilo-starter-program-a-first-of-its-kind-in-the-tenant-experience-space/) - New HILO STARTER program — a first of its kind in the Tenant Experience space Toronto – October 7, 2022 – HILO has launched their leading Workplace Engagement Platform at the Kanata North Technology Park in collaboration with the Kanata North Business Association (KNBA) and Hub350. Using their newly released HILO STARTER program, this partnership will see HILO become the
- [FORM_Reward Form](https://www.hiloapp.com/reward-form/) - Reward Form CONTACT INFORMATION First Name Last Name Email Phone (Information above does not appear on Hilo app) BUSINESS INFORMATION Business Name Business Address Reward Dates Start Date Start Date End Date End Date Specific Times Redemptions allowed Reward Type Choose one: Reward Type $ OFF % OFF BOGO Free Event Paid Event Amount Reward
- [FORM_Business Directory UPDATE](https://www.hiloapp.com/directory-update-form/) - Business Directory Update Form Please complete the form below to help us ensure that your business Directory on Hilo is up to date. First Name Last Name Are there any new businesses at your property?* Y/N Yes No If yes, please provide the business and contact information or upload a file below. New Business Info
- [FORM_Food Ordering Community Directory](https://www.hiloapp.com/food-ordering-form/) - Food Ordering Services on the Community Directory NEW! Tenants can now order food from building and neighbourhood retailers by clicking on the ‘Order Food’ buttons in the Community Directory. A pop up window will display all of the online ordering options available. CONTACT INFORMATION(does not appear on Hilo app) Name Email Phone Business name Business
- [FORM_March Engagement Form](https://www.hiloapp.com/march-engagement-form/) - March Engagement Events First Name Last Name Are you hosting any events in March?* event checklist Yes (please provide details below) No Nothing is planned, but we are interested in collaborating with Hilo to create something to engage with our customers Please contact me about planning a future event March event details Will you be
- [Support](https://www.hiloapp.com/support/)

## My Templates

- [Hilo Footer](https://www.hiloapp.com/?elementor_library=hilo-footer) - Content area
- [Request Demo Form](https://www.hiloapp.com/?elementor_library=request-demo-form) - Content area
- [Newsletter Subscribe](https://www.hiloapp.com/?elementor_library=subscribe) - Content area
- [Default Kit](https://www.hiloapp.com/?elementor_library=default-kit-2-2)
- [Contact links](https://www.hiloapp.com/?elementor_library=contact-links) - 1 833 HILO APP (1 833 445 6277) hello@hiloapp.com
- [Hilo Header](https://www.hiloapp.com/?elementor_library=transparent-header) - Content area
- [Sorry this website is temporarily under maintenence, come back soon.](https://www.hiloapp.com/?elementor_library=sorry-this-website-is-temporarily-under-maintenence-come-back-soon)
- [BLOG 2024 Whats on my Mind](https://www.hiloapp.com/?elementor_library=blog-2024-whats-on-my-mind) - What’s on my mind? Making PLACES destinations of CHOICE The return to office story is getting tired. I don’t think anyone is interested in continuing to hear the polarizing commentary that some still feel the need to share. Let’s change the narrative.The conversation needs to move away from ‘where to work’, towards just ‘work’. Let’s
- [new post template](https://www.hiloapp.com/?elementor_library=new-post-template) - Gen Z and millennials are redefining the workplace The demographics of the workforce are changing. According to the World Economic Forum, by 2025, Generation Z – those born 1997 to 2012 – will make up about 27% of the workforce, with millennials – born 1981 to 1996 – already making up 37% of the working
- [2021_HUB Article Template April 2021](https://www.hiloapp.com/?elementor_library=2021_hub-article-template-april-2021) - Buildings don’t need building apps! There, I’ve said it. And I will say it over and over again. Install a building app. That is not a checkbox that should be on any building owner or property manager’s to-do list. What should be on their to-do list? Figure out how to connect more effectively with the
- [TEST PAGE](https://www.hiloapp.com/?elementor_library=test-page) - TEST PAGE ONLY Contact us to schedule a demo 1 833 HILO APP or hello@hiloapp.com Building Partners I highly recommend this forward thinking platform for building owners and operators looking to implement real-time building notifications and promotions. JP St-AmandDirector, Commercial Operations Minto Commercial HILO is helping us build community at the Edison Centre. One that encourages
- [TEN Podcast TEMPLATE 2023](https://www.hiloapp.com/?elementor_library=ten-podcast-april-2021) - Listen & subscribe on Apple Podcasts, Spotify, Google Podcasts and more. Season 4 / Episode 5 / 45:26 Template:Geoffrey Newman | Executive Managing Director | Savills North America | Returning to where it all started Transcript DA: Welcome to TEN, the Tenant Experience Network. I’m your host, David Abrams. In this episode, we are connecting with
- [To Top button](https://www.hiloapp.com/?elementor_library=to-top-button)
- [Two We're Listening To_May 2021](https://www.hiloapp.com/?elementor_library=two-were-listening-to_may-2021) - Commercial Real Estate Library Hosts Dayma Itamunoala and Garret MacGillivray offer insight from Canada’s top commercial real estate leaders. Their insightful discussions encourage collaboration, spread ideas and ultimately assist in making smarter real estate decisions. Their featured episode speaks with Jon Love, CEO of Kingsett Capital (HILO’s first guest on TEN). We also loved episode
- [2021_FORM Template_April 2021](https://www.hiloapp.com/?elementor_library=2021_form-template_april-2021) - Add Your Heading Text Here The community directory allows customers to find your business by searching with your name or key words.​ Community Directory Listing Form
- [Blog Post (Original)](https://www.hiloapp.com/?elementor_library=blog-post) - Feature article This is clearly not business as usual. That being said, businesses have certainly found incredible ways to continue to operate, be productive and take care of their employees.We have heard over and over again that some of the greatest companies were born during financial downturns and were able to meet the emerging needs
- [Default Kit](https://www.hiloapp.com/?elementor_library=default-kit-2)
- [Default Kit](https://www.hiloapp.com/?elementor_library=default-kit-2)
- [Default Kit](https://www.hiloapp.com/?elementor_library=default-kit-2)
- [Default Kit](https://www.hiloapp.com/?elementor_library=default-kit-2)
- [Default Kit](https://www.hiloapp.com/?elementor_library=default-kit-3)
- [Default Kit](https://www.hiloapp.com/?elementor_library=default-kit-3)
- [Default Kit](https://www.hiloapp.com/?elementor_library=default-kit)
- [Elementor Single Post #5615](https://www.hiloapp.com/?elementor_library=elementor-single-post-5615) - Listen & subscribe on Apple Podcasts, Spotify and more. Season 7 / Episode 3 / 41:59 What makes the office worth the commute with Lachlan MacQuarrie | SVP Business Development & Customer Success | Canderel Transcript DA: Welcome to TEN, the Tenant Experience Network. I’m your host, David Abrams and in each episode, we bring you conversations
- [Post List](https://www.hiloapp.com/?elementor_library=post-list) - What makes the office worth the commute with Lachlan MacQuarrie | SVP Business Development & Customer Success | Canderel July 22, 2026 How integrated workflows reduce friction and improve the workplace experience June 15, 2026 The CX gap in office buildings April 24, 2026 From distressed assets to destination offices with Nick Bakish | Partner
- [No Upfront Fees](https://www.hiloapp.com/?elementor_library=duplicated-request-demo-form-613) - Content area
- [Cards](https://www.hiloapp.com/?elementor_library=cards) - BUILDING Community Engagement Connection Experiences Access Alerts Rewards The HILO network is a SaaS enterprise software solution used by building operators to attract tenants, boost revenues, and streamline operations, by creating connected, engaged and informed building communities. Request Demo Impactful Benefits RETAIN TENANTS More than a building app, HILO seamlessly connects users to everything that
- [Error Page](https://www.hiloapp.com/?elementor_library=error-page) - Page not found.
- [Author Archive](https://www.hiloapp.com/?elementor_library=author-archive) - Author Archive: More from this author Back to Hub
- [Tag Archive](https://www.hiloapp.com/?elementor_library=tag-archive) - Tag Archive: Related articles How integrated workflows reduce friction and improve the workplace experience June 15, 2026 The CX gap in office buildings April 24, 2026 Beyond Space: How CX is Changing the Workplace April 8, 2025 8 resources to promote mental well-being in the workplace April 2, 2025 Why Customer Experience (CX) at the
- [Podcast footer](https://www.hiloapp.com/?elementor_library=podcast-footer) - Subscribe Platform why hilo Partners About Us Contact Us blog TEN Podcast Platform why hilo Partners About Us Contact Us blog TEN Podcast Subscribe
- [Cookies](https://www.hiloapp.com/?elementor_library=cookies-2) - This website uses cookies to ensure you get the best experience on our website. Accept & Close Decline
- [Demo Video](https://www.hiloapp.com/?elementor_library=demo-video)
- [Charcoal Curve](https://www.hiloapp.com/?elementor_library=charcoal-curve)
- [White Curve](https://www.hiloapp.com/?elementor_library=white-curve)
- [Header section](https://www.hiloapp.com/?elementor_library=header-section) - Transform how you engage and service your tenants The Hilo platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the Hilo community in buildings, neighbourhoods and cities where they work and live. As the community
- [Simple Footer](https://www.hiloapp.com/?elementor_library=simple-footer) - hello@hiloapp.com 1 833 Hilo App Twitter Linkedin Careers | Terms | Privacy Policy | © Hilo 2020
- [Why Hilo Card Sliders](https://www.hiloapp.com/?elementor_library=why-hilo-card-sliders) - Trusted solutions for tech-savvy tenants Improve the delivery of programs and servicesOptimize operational efficiencyMeasure and improve customer satisfactionBoost tenant retentionReduce costs from lost rent, commission and inducementsIncrease asset value Data that impacts your bottom line Improve the delivery of programs and servicesOptimize operational efficiencyMeasure and improve customer satisfactionBoost tenant retentionReduce costs from lost rent, commission
- [Why Hilo Slides](https://www.hiloapp.com/?elementor_library=why-hilo-slides) - Trusted solutions for tech-savvy tenants Onboarding and orientation tool for new tenantsTwo-way customizable communicationsResource of building and community information and services Local business marketplace directory Exclusive Rewards from the building and nearby businessesSmart building integrations and customizations One network that’s better together Custom visual identity to showcase your brand Open source platform that supports smart building integrations and
- [Why Hilo Accordion](https://www.hiloapp.com/?elementor_library=why-hilo-accordion) - Trusted solutions for tech-savvy tenants Onboarding and orientation tool for new tenantsTwo-way customizable communicationsResource of building and community information and services Local business marketplace directory Exclusive Rewards from the building and nearby businessesSmart building integrations and customizations One network that’s better together Custom visual identity to showcase your brand Open source platform that supports smart building integrations and
- [Why Hilo Toggle](https://www.hiloapp.com/?elementor_library=why-hilo-toggle) - Trusted solutions for tech-savvy tenants Onboarding and orientation tool for new tenantsTwo-way customizable communicationsResource of building and community information and services Local business marketplace directory Exclusive Rewards from the building and nearby businessesSmart building integrations and customizations One network that’s better together Custom visual identity to showcase your brand Open source platform that supports smart building integrations and
- [Contact](https://www.hiloapp.com/?elementor_library=contact) - Name Title Email Phone Message Newsletter Sign up for the Hilo newsletter. You can unsubscribe at any time. Submit
- [Simple Header](https://www.hiloapp.com/?elementor_library=simple-header-2)
- [Legal Page](https://www.hiloapp.com/?elementor_library=legal-page) - Privacy Policy Hilo World Corp. – November 2019 This Privacy Policy describes how your personal information is collected, used, and shared by Hilo app and https://www.hiloapp.com/ (the “Site”). Personal Information We Collect We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies
- [Simple Header](https://www.hiloapp.com/?elementor_library=simple-header) - Content area
- [Demo Button](https://www.hiloapp.com/?elementor_library=demo-button) - Request Demo

## 3D FlipBook

- [HILO RELATED ROSS BOOK](https://www.hiloapp.com/3d-flip-book/hili-relatedross-book/)
- [HILO ARMO BOOK](https://www.hiloapp.com/3d-flip-book/hilo-armco-book/)
- [HILO GENERIC BOOK](https://www.hiloapp.com/3d-flip-book/hilo-generic-book/)

## Categories

- [Uncategorized](https://www.hiloapp.com/category/uncategorized/)
- [Podcast](https://www.hiloapp.com/category/podcast/)
- [Hub Article](https://www.hiloapp.com/category/hub/)
- [Preview](https://www.hiloapp.com/category/preview/)

## Tags

- [events](https://www.hiloapp.com/tag/events/)
- [engagement](https://www.hiloapp.com/tag/engagement/)
- [community](https://www.hiloapp.com/tag/community/)
- [interview](https://www.hiloapp.com/tag/interview/)
- [tenant experience](https://www.hiloapp.com/tag/tenant-experience/)
- [partnerships](https://www.hiloapp.com/tag/partnerships/)
- [culture](https://www.hiloapp.com/tag/culture/)
- [wellness](https://www.hiloapp.com/tag/wellness/)
- [work from home](https://www.hiloapp.com/tag/work-from-home/)
- [tips](https://www.hiloapp.com/tag/tips/)
- [re-entry](https://www.hiloapp.com/tag/re-entry/)
- [planning](https://www.hiloapp.com/tag/planning/)
- [well-being](https://www.hiloapp.com/tag/well-being/)
- [mental health](https://www.hiloapp.com/tag/mental-health/)
- [technology](https://www.hiloapp.com/tag/technology/)
- [podcasts](https://www.hiloapp.com/tag/podcasts/)
- [content](https://www.hiloapp.com/tag/content/)
- [proptech](https://www.hiloapp.com/tag/proptech/)
- [commercial real estate](https://www.hiloapp.com/tag/commercial-real-estate/)
- [report](https://www.hiloapp.com/tag/report/)
- [tenant appreciation](https://www.hiloapp.com/tag/tenant-appreciation/)
- [communication](https://www.hiloapp.com/tag/communication/)
- [work from anywhere](https://www.hiloapp.com/tag/work-from-anywhere/)
- [workplace](https://www.hiloapp.com/tag/workplace/)
- [onboarding](https://www.hiloapp.com/tag/onboarding/)
- [ten takeaways](https://www.hiloapp.com/tag/ten-takeaways/)
- [multifamily](https://www.hiloapp.com/tag/multifamily/)
- [pride](https://www.hiloapp.com/tag/pride/)
- [flex work](https://www.hiloapp.com/tag/flex-work/)
- [communication strategy](https://www.hiloapp.com/tag/communication-strategy/)
- [hybrid](https://www.hiloapp.com/tag/hybrid/)
- [guide](https://www.hiloapp.com/tag/guide/)
- [customer experience](https://www.hiloapp.com/tag/customer-experience/)
- [Future of work](https://www.hiloapp.com/tag/future-of-work/)