Introducing the Tenant Experience Network podcast and our host, David Abrams.
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Season One | Trailer | 1:00
Transcript
Hi! I’m David Abrams, and I want to welcome you to the Tenant Experience Network Podcast.
Each episode will feature a discussion with leading professionals and industry experts who all have something to say about experience in the built world, and the impact that technology is having on the largest asset class in the world, commercial real estate.
We’ll cover topics that matter right now, such as health and safety in the workplace, best practices for building community and culture, smart building solutions, emerging technologies, and partnerships in proptech, including property owners and managers, investors, founders, and advisors, to name just a few.
As your host, I will draw on my 25+ years of experience working in CRE, and my passion for delivering memorable experiences and impactful engagement programs. We’re excited to be sharing this podcast with you so make sure to subscribe so you never miss an episode of the Tenant Experience Network.
What makes the office worth the commute with Lachlan MacQuarrie | SVP Business Development & Customer Success | Canderel
Season 7 / Episode 3 / 41:59
In this episode, Lachlan discusses how CRE is evolving and why the future of office will be shaped as much by people and service as it is by buildings and technology. We also explore why hospitality is an operating philosophy, how operators can measure the impact of tenant experience, and the expanding role of property management.
From distressed assets to destination offices with Nick Bakish | Partner | Group RMC
Season 7 / Episode 2 / 33:55
In this episode, Nick discusses what it really means to bring hospitality into commercial real estate — not as a nice-to-have, but as a table-stakes differentiator — and how owners are now using proprietary technology, real-time data, and consistent branding across their portfolios to measure and improve the tenant experience at scale.
How office buildings must compete on experience with Raka Josan | President & CEO | Josan Properties
Season 7 / Episode 1 / 47:37
In this episode, Raka discusses what tenants are prioritizing today, and how operators can make hospitality more real, even outside the top tier of Class A towers. Raka makes a strong case for the human touch as the core of tenant experience, and explains why the property manager has become the building’s most important ambassador.
Creating office destinations outside city centers with Faron Brazis | Tenant Engagement Manager | Hobbs Brook Real Estate
Season 6 / Episode 13 / 32:42
In this episode, Faron discusses how suburban office environments are adapting to meet changing tenant expectations, the growing role of hospitality in commercial real estate, and why human connection remains essential even as technology becomes more embedded in buildings.
What makes the office worth the commute with Lachlan MacQuarrie | SVP Business Development & Customer Success | Canderel
Season 7 / Episode 3 / 41:59
In this episode, Lachlan discusses how CRE is evolving and why the future of office will be shaped as much by people and service as it is by buildings and technology. We also explore why hospitality is an operating philosophy, how operators can measure the impact of tenant experience, and the expanding role of property management.
From distressed assets to destination offices with Nick Bakish | Partner | Group RMC
Season 7 / Episode 2 / 33:55
In this episode, Nick discusses what it really means to bring hospitality into commercial real estate — not as a nice-to-have, but as a table-stakes differentiator — and how owners are now using proprietary technology, real-time data, and consistent branding across their portfolios to measure and improve the tenant experience at scale.
How office buildings must compete on experience with Raka Josan | President & CEO | Josan Properties
Season 7 / Episode 1 / 47:37
In this episode, Raka discusses what tenants are prioritizing today, and how operators can make hospitality more real, even outside the top tier of Class A towers. Raka makes a strong case for the human touch as the core of tenant experience, and explains why the property manager has become the building’s most important ambassador.
Creating office destinations outside city centers with Faron Brazis | Tenant Engagement Manager | Hobbs Brook Real Estate
Season 6 / Episode 13 / 32:42
In this episode, Faron discusses how suburban office environments are adapting to meet changing tenant expectations, the growing role of hospitality in commercial real estate, and why human connection remains essential even as technology becomes more embedded in buildings.