HILO Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared by HILO World Corp., HILO app and https://hiloapp.com/ (the “Site”).
Personal Information We Collect

We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse, we collect information about the individual pages or rewards that you view, what search terms you use in the app and what search terms referred you to the website, and information about how you interact with the app and website. We refer to this automatically-collected information as “Device Information.”

  • We collect Device Information using the following technologies:
  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you request information through the Site, we collect certain information from you, including your name, email address, and phone number as you provide in the form. We refer to this information as “Request Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Request Information.

How Do We Use Your Personal Information?
Communications from Hilo

Email Communication: HILO uses your contact information to communicate with you by email about your HILO account for purposes of customer support, about HILO services, special offers, news, surveys and events. At any time you may opt-out of receiving these email by selecting the link at the bottom of the emails.
Push Notifications: If you have activated the push notification preference in Settings on the app, HILO will send push notifications to your mobile phone for all rewards and notifications. If you do not want to receive push notifications, you can disable push notifications by changing the HILO app settings in the More and settings section in the app.
Requests for Information: We use the information that we collect generally to fulfill any requests for information placed through the app or website (including but not limited to information about our products, purchase information, technical support questions).
Improve App and Website Experience for Users: HILO uses the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our app and website (for example, by generating analytics about how our customers browse and interact, and to assess the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with the building to which you designated as your “home” building and not with any third parties. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@hiloapp.com or by mail using the details provided below:

PO Box 26064, Broadway PO
Toronto, Ontario, M4P 0A8


Privacy Policy Updated November 2019