HILO Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared by HILO World Corp., HILO app and https://www.hiloapp.com/ (the “Site”).
Personal Information We Collect

We automatically collect certain information about you and your device when you sign up for HILO, including your name and email address as it is recorded by the method that you signed up. We also collect information about your browser type, app device type and operating systems, time zones, city, country. Additionally, as you browse, we collect information about the individual pages that you view, search terms you use in the app and what search terms referred you to the website or app, and information about how you interact with the app and website. We refer to this automatically-collected information as “Device Information.”

  • We collect Device Information using the following technologies:
  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you request information through the Site, we collect certain information from you, including your name, email address, and phone number as you provide in the form. We refer to this information as “Request Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Request Information.

How Do We Use Your Personal Information?

Email Communication: HILO uses your contact information to communicate with you by email about your HILO account for purposes of customer support, about HILO services, special offers, news, surveys and events. At any time you may opt-out of receiving these email by selecting the link at the bottom of the emails.
Push Notifications: If you have activated the push notification preference in Settings on the app, HILO will send push notifications to your mobile phone for all rewards and notifications. If you do not want to receive push notifications, you can disable push notifications by changing the HILO app settings in the More and settings section in the app.
Requests for Information: We use the information that we collect generally to fulfill any requests for information placed through the app or website (including but not limited to information about our products, purchase information, technical support questions).
Improve App and Website Experience for Users: HILO uses the Information that we collect to personalize the app experience to you, help us screen for potential risk and fraud, and more generally to improve and optimize our app and website (for example, by generating analytics about how our customers browse and interact, and to assess the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We may share some of your Personal Information with the building to which you designated as your “home” building for the purpose of communication about the building. We do not share your personal Information with any third parties for any purpose. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Opting Out of Communications

If you no longer want to receive marketing-related emails from us, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us. You may also opt-out by contacting us directly using the contact information in the “Contact Us” section below. 

We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters. 

Retention of Personal Information 
We will use, disclose or retain your Personal Information only for as long as necessary to fulfill the purposes for which that Personal Information was collected and as permitted or required by privacy laws
Information Security

We have implemented physical, organizational, contractual and technological security measures with a view to protecting your Personal Information from loss or theft, and unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your Personal Information are those with a business ‘need-to-know’ or whose duties reasonably require such information.

Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.

Accessing, Updating, Removing Your Personal Information

We expect you, from time to time, to supply us with updates to your Personal Information, when required. We will not routinely update your Personal Information, unless such a process is necessary.  

You may make a written request to review or remove any Personal Information about you that we have collected, used or disclosed, and we will provide you with any such Personal Information to the extent required by applicable laws. You may also challenge the accuracy or completeness of your Personal Information in our records. If you successfully demonstrate that your Personal Information in our records is inaccurate or incomplete, we will amend the Personal Information as required. You may also make written request to remove all personal data related to your account by using the contact information in the “Contact Us” section below.

We may require that you provide sufficient identification to fulfill your request to access or correct your Personal Information.  Any such identifying information will be used only for this purpose. 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@hiloapp.com or by mail using the details provided below:

PO Box 26064, Broadway PO
Toronto, Ontario, M4P 0A8

Privacy Policy Updated October 2021