Annie Rinker, Director, Office of Innovation, Hines | How tech is changing Tenant Experience | 38:02

Transcript

DA: Hi, I’m David Abrams, and I want to welcome you to this edition of the Tenant Experience Network Podcast. I want to welcome today’s guest Annie Rinker, Director, Office of Innovation at Hines. In this episode, we’ll learn about Annie’s journey to her current position at Hines, where she builds on the intersection of co-working and traditional commercial real estate, by exploring ways to drive value. We’ll tap into her thinking around how technology is changing client experience, hear her views on the changing role of the property manager and begin to explore where co-working meets multi-family. We’re excited to be sharing this podcast with you, so make sure to subscribe, so you never miss an episode of the Tenant Experience Network. So now I’d like to welcome Annie to the show. Annie, really glad that you could be with us today. How are you?

AR: I’m good David. Thank you. I’m really excited to be here with you.

DA: Well, I’m looking forward to the conversation. So let’s start with your journey to your current role as director, office of innovation at Hines. How did you get started? Walk me through what that looked like.

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Hard to believe that it’s been over 3 years since we launched the Tenant Experience Network (TEN) podcast as a way to connect with people at a time when we all felt isolated. Host and HILO Co-founder and CEO, David Abrams, has had the opportunity to interview some amazing people from leading CRE and Proptech companies, and in real-time, share what’s really happening in buildings and communities across North America. David wanted the program to provide a true pulse on what was actually going on in the industry, across all asset classes, without being sensational or polarizing, as is often found in the media.

Peter Riguardi | Chairman & President, New York Region | JLL | Lessons in selling CRE in NYC

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In this episode, Peter says he seeing an increase in people coming back to the workplace and occupiers using the office to competitively attract talent. He has also noticed a significant push to the best office buildings, regardless of their location. With 460 million square feet of office space in NYC, only time will tell how much space use will have to change.

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In this episode, Nico shares the ways in which the net lease industry is being affected by the current environment in CRE, with many variables affecting the level of activity across several categories. Like all aspects of the industry, Nico shares many ways that technology is impacting his space and the ways in which the business is evolving.