5 Tenant Experience tips for Summer 2021

In the Northern Hemisphere, June 20 marks Summer Solstice and the beginning of Summer. With COVID restrictions beginning to lift in many cities, we have compiled a list of 5 fantastic tips to encourage engagement and Tenant Experience in your building community as we cruise into summer.

HILO plays well with others; why you still need the Tenant Experience Network

Pull back the curtain of any well-oiled Commercial Real Estate building and you will find a wide array of supporting cast and characters. Each tech solution of a building is like a cog in the machine, working effortlessly to streamline day-to-day operations, efficiently manage staff, and most importantly, ensure a positive customer experience for its tenants. Most, if not all seasoned property managers are well versed with some of the established building operations management tools available to them.

Cultivate tenant experiences for hybrid workers

The commercial real estate industry is facing a critical turning point, and the time to embrace change is right now. As the world continues to reopen, we know that forever more people will continue to work from anywhere.

What business is CRE really in?

HILO HUB What business is CRE really in?

Let’s agree that this is the time to draw a line in the sand between what was, and what is now.

Pre-Covid, CRE owners and operators were beginning to realize that they were not just in the business of owning and managing buildings. They were actually in the people business: creating places for people to live, work or visit. If that is true, then people are really what matter most. Among other things, Covid has accelerated the need to put people at the center of everything. This will not change going forward.

So what does that really mean for CRE?