7 steps to onboard your building to the HILO network
It’s time to revolutionize how you engage and service your tenants. With the realities of our new world and no time to waste, our team at HILO makes it easy to connect with your building community in just 30 days. Recognizing that people will continue working from everywhere, the importance of staying connected with building tenants is more critical than ever. You will need a tool to connect and communicate in real time so that tenants feel safe and secure in their workplace environment, as well as a digital platform to create engaging virtual experiences, or in-person when the time is right. Implementing an all-in-one technology that allows tenants to enter the building, access amenities, order lunch, connect with each other socially and professionally, should be a top priority to make tenants work life safer, easier and better.
Here are the 7 steps to onboard your building to the HILO network:
STEP 1: Orientation
To get started, members of your building operations team will attend a virtual kick-off meeting hosted by HILO. At this meeting we will outline roles, responsibilities and the roadmap that we will follow to seamlessly launch HILO in your building community.
STEP 2: Collect
Our team is now ready to gather and upload information about your building to HILO. We will collect a list of business and retail tenants, services and amenities that are offered onsite, as well as any other details that you want to make available to your tenants. This is a great opportunity to provide us with everything we need to feel like we know your building community inside and out. We are an extension of your team!
STEP 3: Customize
Now that we have all of your building’s information, it’s time to customize HILO to attract tenants, boost revenues, and streamline operations by creating a connected, engaged and informed building community. Do you want your tenants to be able to access the building in a contactless manner through HILO? Are you interested in hosting virtual fitness classes and wellness sessions for your tenants? Do you want HILO to conduct health assessments and help manage visitors when they enter the building? Our team will work with you to customize the HILO network with tenant experience and building technologies, including industry leading partner integrations, into a single platform. We want your tenants to have a frictionless experience from the moment they enter your building.
STEP 4: Create
During this step our team will be working hard to set up the HILO network for your building community. We will add all of the information that was collected from your building operations team and implement essential features and enhanced technologies that will drive efficiencies, save time and reduce costs for your team. They will also boost revenues by providing tenants with seamless access to onsite retailers, amenities, and services directly through the HILO network.
STEP 5: Training
It’s time to train your operations team! We will host a virtual training session to teach you the ins and outs of the HILO network, including how to:
- Navigate your back-end admin portal
- Communicate directly with your tenants in real-time
- Respond to tenant questions and concerns
- Plan and implement virtual or in-person experiences for your building community
- Update information regarding building services and amenities
And so much more! We will also train your retail tenants so that they can create and publish exclusive curated offers for the community.
STEP 6: Ongoing Support
This might be the most important step in the process and that’s because it is the step that never ends. Our team of marketing and engagement experts will provide ongoing hands-on support to help your team create unrivaled content, rewards, and programs uniquely tailored to your community. Are you looking to create a new virtual tenant appreciation program but don’t know where to start? Do you need to send out an important alert to your tenants in a moment’s notice? Our team is available to help you attract and retain tenants by creating a sought-after building community where tenants feel rewarded, connected, supported and happy.
STEP 7: Launch
We are now ready to launch the HILO network to your building community! We will work together to ensure that your operations team has the necessary marketing material to promote HILO to your tenants. We will host a virtual or in-person event to create excitement and encourage downloads. Before you know it, your community will be connected and engaged through a single platform that will make everyone’s workday easier and better.
