Many buildings offer tenants a variety of services and amenities, and it is important that tenants can easily access them. In some cases, tenants are not even aware of everything that is available. Services might include a concierge, parcel delivery, parking permits, waste disposal and maintenance requests. Amenities might include bicycle parking, electric vehicle charging stations, multi-purpose/party rooms, a pet washing station or a fitness studio. Some services are essential and others are seen as perks or benefits to living in a particular building. Adding new amenities is a great way to not only retain tenants but show them that they are valued members of the community.
A technology solution that allows tenants to access services and amenities from the palm of their hands is highly recommended for multifamily property managers. This will help eliminate the need for printed lobby posters, multiple phone calls, emails or texts, and daily frustrations, by allowing property managers to tend to tenants’ needs from wherever they might be. Things like maintenance requests, parking permits and amenity reservations can all be managed in one place. Especially in today’s tech-enabled world, with so many tenants working from home, learning from home and just spending more time at home, it is important to implement technologies that can help property managers drive efficiency and elevate customer experience.