TEN Takeaways from Annie Rinker, Director, Office of Innovation, Hines

1. The customer = the tenant

2. Technology is changing the client experience

3. People want engagement

4. Technology rescues the property manager

5. Listen to your gut

6. Even if it’s not your strong suit, really dig in

7. Work hard to establish and maintain relationships

8. Never stop reading

9. Data drives decisions

10. The office is not dead

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