Beyond Space: How CX is Changing the Workplace

The commercial real estate (CRE) industry is at an exciting crossroads. Gone are the days when providing office space was simply about square footage. Today, the industry is undergoing a profound shift toward prioritizing Customer Experience (CX), hospitality, and flexible working environments as critical components of success.

Let’s explore how these trends are reshaping offices and what they mean for businesses, building operators, and employees alike.

8 resources to promote mental well-being in the workplace

May is Mental Health Month, and our team at HILO recognizes the importance of mental health in all aspects of life. Prioritizing mental well-being in the workplace can have a positive impact on organizational success, productivity and employee health, whether your tenants are back in the office, virtual or a mix of both. We have compiled a list of resources to educate and motivate your building community to create mentally healthy and supportive work environments.

Why Customer Experience (CX) at the office matters

The return to office story is getting tired. I don’t think anyone is interested in continuing to hear the polarizing commentary that some still feel the need to share. Let’s change the narrative.

The conversation needs to move away from ‘where to work’, towards just ‘work’. Let’s agree to focus our energy on doing the work to create great companies, and not get bogged down on where that work should take place. If that requires us to be in the company of our colleagues and mentors, then that’s great! And if that work is best accomplished at home or a local café, then that is great too!

So what does that mean for our cast of characters in this story; buildings, occupiers, and occupants (the millions of people that choose to work in person)?

Making PLACES destinations of CHOICE

The return to office story is getting tired. I don’t think anyone is interested in continuing to hear the polarizing commentary that some still feel the need to share. Let’s change the narrative.

The conversation needs to move away from ‘where to work’, towards just ‘work’. Let’s agree to focus our energy on doing the work to create great companies, and not get bogged down on where that work should take place. If that requires us to be in the company of our colleagues and mentors, then that’s great! And if that work is best accomplished at home or a local café, then that is great too!

So what does that mean for our cast of characters in this story; buildings, occupiers, and occupants (the millions of people that choose to work in person)?

One and all: diversity and inclusion in the workplace

At HILO, we value and celebrate diversity and inclusion 365 days a year. Connection and belonging are at the heart of our company values, and people are our most valuable assets. From our own team to our vast network of Customer Experience Platform users, partners, and supporters, we pride ourselves on being an inclusive community that celebrates our differences and puts people first. We recognize the importance of Pride Month to show our unwavering support of the LGBTQIA+ community and encourage all workplaces to foster diverse and inclusive environments.

Recipe for Success

Most people have a perception that great tech by itself equals success. That is not the case!

We know this to be true because of our team’s long history of collaborating in the world of marketing, and bringing that experience and learning to the technology sector. As you can imagine, our marketing agency was an entirely service-based business. Every new project started with a clean slate, and customer loyalty had to be earned each and every day. We didn’t wait for the phone to ring. It was our job to consistently check in and proactively offer service and support to each client on every project.

7 Tenant Experience tips before summer ends

As many people are experiencing, we are in the dog days of summer. We can’t think of a better time for property managers to bring their building community together to show some tenant appreciation. To help, we have compiled a list of 7 fun tips to encourage engagement and Tenant Experience in your building community while summer is still here.

What amenities do tenants really want?

The role of the office has significantly evolved over the last few years, and building owners have had to adapt to create spaces that tenants want to work in. Office buildings need to feel just as comfortable as working from home, but offer a sense of community and collaboration that cannot be achieved through remote work. Amenities are key to fostering this unique tenant experience that will draw workers to the office, but must also evolve to address the changing role of the workplace.