The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience.
From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading PropTech founders.
Season 3 / Episode 18 / 28:35
In this episode, we learn that Jennifer has a wealth of knowledge in New York City CRE and is always tapping into the pulse of the industry. She offered insights into what people really want from buildings and how building operators are responding, emphasizing the need for innovation to support new talent and retain current employees.
Season 3 / Episode 17 / 27:04
In this episode, Dara shares that building operators and occupiers must focus on tenant engagement, creating alignment through their approach. Amenities, health and wellness, energy use and reducing operational costs, are all key drivers of supporting human capital and contributing to the delivery of great customer experiences.
Nicole Dallas | Global Head of Technical Services | Cushman & Wakefield | Increasing amenity choices for great tenant experiences
Season 3 / Episode 16 / 29:20
In this episode, Nicole shares that even before the pandemic she always worked remotely with her team located around the world, however, she does recognize the role that amenities play in helping define great tenant experience, largely due to the need to increase tenant “choices”.
Season 3 / Episode 15 / 28:21
In this episode, Marcie shares that creating community has become RKW’s #1 priority, with residents 70% more likely to renew if they connect with just 6 people in their communities. To achieve this goal, multifamily spaces are evolving to accommodate new use cases and provide more outdoor offerings.
Becky Hanner, BOMA Fellows Chair and Principal at Commercial Asset Services | The customization of tenant amenities and ROI | 24:16
Season 2 / Episode 4
In this episode, we will learn about Becky’s journey to her current role at Commercial Asset Services, where she combines her early experience working in accounting, with her training in property and asset management.
Steve Simoni, Founder of Bbot | How human interactions in CRE can create new social networks | 24:32
Season 2 / Episode 3
In this episode, we will learn about Steve’s journey to his current role at Bbot, where he combines his experience from working in the navy as a nuclear engineer, with his previous learning as a first-time founder.
Jaime McKenna, Managing Director, Group Head of Real Estate at Fengate | Why sensors & data are worthy of technology investment | 27:31
Season 2 / Episode 2
In this episode of TEN, Jaime McKenna joins host David Abrams and talks about the career path that has led to her current Managing Director position at Fengate, where she regularly applies her extensive experience in finance and investment.
Season 2 / Episode 1
In this episode, we will learn about Caleb’s journey to his current position at Bold, where he combines his learning from his experience as a founder and executive in the flexible workspace industry.
Season 2 / Episode 0
Join us for season 2 as we continue our conversations with leading CRE professionals who all have something to say about the impact of technology on tenant experience in the built world.
Season 1 / Episode 10
In this episode, we will learn about Lorri’s journey to her current position at BGIS, where she builds on the intersection of real estate operations and innovation through strategic thought leadership.
Annie Rinker, Director, Office of Innovation, Hines | How tech is changing Tenant Experience | 38:02
Season 1 / Episode 9
In this episode, we will learn about Annie’s journey to her current position at Hines, where she builds on the intersection of co-working and traditional commercial real estate by exploring ways to drive value.
David Popler, Managing Director, Solutions Development, JLL | Using data to elevate client service | 35:11
Season 1 / Episode 8
In this episode, we will learn about David’s journey to his current position at JLL, where he combines his learning from such roles as Chief Revenue Officer to Vice President of Business Development.
Season 1 / Episode 7
In this episode, we will learn about Matt’s journey to his current role as investor and board member, where he combines his learning from early days in private equity, to becoming a “PropTech nerd”.
Kay Sargent, Sr. Principal, Director of WorkPlace, HOK | Tech-enabled environments & doing what you love | 31:51
Season 1 / Episode 6
In this episode, we will learn about Kay’s journey to her current position at HOK, where she applies her expertise in workplace design and strategy issues to create thoughtful solutions for her clients.