HILO | Tenant Experience Network

The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience.

From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading PropTech founders.

Listen & subscribe on Apple Podcasts, Spotify, Google Podcasts and more.

If you or someone you know would like to be a guest on TEN, connect HERE.

Jennifer Djurkovic | CEO | Djurkovic Investment Properties | Following a family legacy in CRE

Season 3 / Episode 18 / 28:35
In this episode, we learn that Jennifer has a wealth of knowledge in New York City CRE and is always tapping into the pulse of the industry. She offered insights into what people really want from buildings and how building operators are responding, emphasizing the need for innovation to support new talent and retain current employees.

Dara Friedman | Managing Director | BentallGreenOak | The tenant engagement imperative in CRE

Season 3 / Episode 17 / 27:04
In this episode, Dara shares that building operators and occupiers must focus on tenant engagement, creating alignment through their approach. Amenities, health and wellness, energy use and reducing operational costs, are all key drivers of supporting human capital and contributing to the delivery of great customer experiences.

Nicole Dallas | Global Head of Technical Services | Cushman & Wakefield | Increasing amenity choices for great tenant experiences

Season 3 / Episode 16 / 29:20
In this episode, Nicole shares that even before the pandemic she always worked remotely with her team located around the world, however, she does recognize the role that amenities play in helping define great tenant experience, largely due to the need to increase tenant “choices”.

Marcie Williams | CEO | RKW Residential | Creating community to retain building residents

Season 3 / Episode 15 / 28:21
In this episode, Marcie shares that creating community has become RKW’s #1 priority, with residents 70% more likely to renew if they connect with just 6 people in their communities. To achieve this goal, multifamily spaces are evolving to accommodate new use cases and provide more outdoor offerings.

Becky Hanner, BOMA Fellows Chair and Principal at Commercial Asset Services | The customization of tenant amenities and ROI | 24:16

Season 2 / Episode 4
In this episode, we will learn about Becky’s journey to her current role at Commercial Asset Services, where she combines her early experience working in accounting, with her training in property and asset management.

Steve Simoni, Founder of Bbot | How human interactions in CRE can create new social networks | 24:32

Season 2 / Episode 3
In this episode, we will learn about Steve’s journey to his current role at Bbot, where he combines his experience from working in the navy as a nuclear engineer, with his previous learning as a first-time founder.

Jaime McKenna, Managing Director, Group Head of Real Estate at Fengate | Why sensors & data are worthy of technology investment | 27:31

Season 2 / Episode 2
In this episode of TEN, Jaime McKenna joins host David Abrams and talks about the career path that has led to her current Managing Director position at Fengate, where she regularly applies her extensive experience in finance and investment.