The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience.
From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading PropTech founders.
Listen & subscribe on Apple Podcasts, Spotify, Google Podcasts and more.
Amy Carroll | President | Trademark Properties | Is Commercial Real Estate a dinosaur?
Season 3 / Episode 12 / 33:35
In this episode, Amy discusses the need for buildings to be more competitive, especially when stacked up against newer construction. Technology has been focused on the operations side of the business, but it’s not enough. With HR managers now involved in every real estate decision, now is the time to tap into what is most important – delivering what tenants really want.
Josh Berger | VP | Norman Bobrow & Co | Ping pong or conference rooms? What do tenants really want?
Season 3 / Episode 11 / 33:15
In this episode, Josh shares his views on the return to the physical workplace and on the Manhattan real estate market. I loved how Josh expressed his learned belief that ‘there is no one size fits all,’ and that every situation is unique. Savvy landlords see that helping their customers to attract and retain tenants is now a priority.
Steven Rotter | Vice Chairman | JLL | Why every deal matters and now is the time to invest
Season 3 / Episode 10 / 36:40
In this episode, Steven shares his strong belief that businesses will continue to see NYC as an important location to have a physical presence, albeit with different use cases and purposes. Interestingly, a majority of the deals that are getting done today are with buildings that are offering new, or expanded services and amenities to attract new tenants.
Bob Knakal | Chairman NY Investment Sales | JLL | A titan in NY CRE shares his story and insights
Season 3 / Episode 9 / 42:36
In this episode, Bob shares his personal experience working through the pandemic and how his own thinking has evolved and changed. Bob believes that working in the office is more fun and hopes that people will continue to find their way back to the office and rediscover the many ways in which the commute can provide valuable time to read, listen to audiobooks or your favorite podcast.
Jon Love | CEO | KingSett Capital | Seeing tenants as partners in delivering a great office experience
Season 3 / Episode 1 / 25:12
In this episode, Jon shares his desire to build a better product for the customer – each and every person who comes into your building – and his vision to see tenants as partners in delivering a great office experience.
TEN Season 3 Trailer
Season 3 / Episode 0 / 1:23
The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving and sometimes polarizing opinions around the future of the workplace.
Sheila Botting, Principal & President, Americas Professional Services at Avison Young | The art of the possible in CRE | 37:41
Season 2 / Episode 14
In this episode, we will learn about Sheila’s unexpected journey to commercial real estate and her desire to discover the art of the possible. We also had a great discussion about the shared responsibility to create workspaces and human experiences that people will want to be a part of.
Susi Yu, Principal & Head of Development at MAG Partners | Connecting residents to their community | 31:50
Season 2 / Episode 13
In this episode, we will learn about Susi’s journey from – architect to building developer and now, entrepreneur. She will share her learning from working with many amazing women who have been successful in managing both their careers and their personal lives.
Daniel Tropp, Founder & President of AEBOV | Innovation & Tenant Experience in the Industrial sector | 29:04
Season 2 / Episode 12
In this episode, we will learn about Daniel’s journey working in investment sales, moving to brokerage and then spending time as a product specialist, ultimately leading to his decision to branch out on his own, with the goal of bringing more innovation to the industrial sector.
Linda Foggie, EVP at Turner & Townsend | Designing human, safe, healthy and sustainable spaces | 28:27
Season 2 / Episode 11
In this episode, we will learn about Linda’s journey to her current role, where she brings together her love of architecture, design and real estate. We will tap into her unique perspective about being in a role that she can do 85% in her sleep, while being challenged the other 15% of her time.
Craig Leibowitz, Executive Director at Avison Young | Humanizing the Real Estate story | 33:53
Season 2 / Episode 10
In this episode, we will learn about Craig’s journey to his current role, where with his team he designs custom data analytics products that enable occupiers and investors to solve their complex real estate strategies.
Joanna Frank, President & CEO at Center for Active Design | How healthy buildings drive ROI | 37:55
Season 2 / Episode 9
In this episode, we will learn about Joanna’s journey to her current role, where she advances design and development practices to foster healthy and engaged communities. We will tap into her unique skillset, including a love of science, her never-ending curiosity and passion for continuous learning.
Michael Mintz, Founder and CEO of MD Squared | Building tenant relationships to improve engagement | 40:59
Season 2 / Episode 8
In this episode, we will learn about Michael’s journey to his current role, where he focuses on multifamily syndication, real estate consulting and 3rd party property management. We tap into his learning from early beginnings as a property manager and how he found his way to starting his own firm.
Dave Cairns, Founder of CBRE Forward | The importance of uniquely tailored tenant experience | 35:12
Season 2 / Episode 7
In this episode, we will learn about Dave’s journey to his current role, where he focuses on working with high growth companies in the tech sector, Space as a Service operators and financial service firms.
