The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience.
From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading PropTech founders.
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Bryan Berthold | Global Lead Workplace Experience | Cushman & Wakefield | Developing and supporting workplace experience
Season 5 / Episode 6 / 45:59
In this episode, Bryan acknowledges the big shift we are seeing in the purpose of the office. He also emphasizes the importance of understanding the needs and preferences of the different types of users and how that drives attendance and engagement. It is not one size fits all.
Lisa Davidson | Vice Chairman | Savills North America | An inspiring journey from Tenant Rep to Proptech investor
Season 5 / Episode 5 / 46:17
In this episode, Lisa sheds light on key market drivers influencing real estate decisions, such as the rise of amenities and spec suites. She describes the future of work as “accommodating employees with great space.” The impact that unique community spaces have on potential tenants as they are touring prospective spaces is something else she sees in the market.
Rob Kumer | CEO | KingSett Capital | Trends and success strategies in CRE
Season 5 / Episode 4 / 53:34
In this episode, Rob shares his 3 pillars for success in the office category and speaks about the importance of experience and the technological advances impacting all asset classes. KingSett is very focused on decarbonization, and energy management including deep water cooling and implementing new lighting systems.
Sophie Wade | Founder of Flexcel Network and Host of Transforming Work podcast | Advancing workforce innovation
Season 5 / Episode 3 / 56:42
In this episode we learn that Sophie is an avid observer of people and has used this skill to shape her view of the world, and now the subject of ‘work’ specifically. She points out that for the first time, we are at a point where we are asking questions about how we should be designing spaces to meet our needs better.
Phil Kanfer | Founder & CEO | Market Lane Advisors | Helping CRE choose the right PropTech
Season 4 / Episode 10 / 44:00
In this episode, Phil shares that his company Market Lane was born to provide an unbiased expertise to choose the right technology for each and every building, based on its own set of unique characteristics. Phil has seen first-hand how building owners look to the hospitality industry for inspiration on the future of office buildings.
Lee Odess | CEO | Access Control Executive Brief | Unlocking the world of access control
Season 4 / Episode 9 / 40:34
In this episode, we learn that Lee sees the world of access control from the perspective of the end-user and how it contributes to a better customer experience. Lee has always had a focus on community building and sees his role in the building access space as doing just that. He believes the past has helped inform the present and should not be overlooked when reviewing the evolution of property technology.
Sonny Kalsi | Co-CEO | BentallGreenOak | BentallGreenOak Co–CEO shares his passion for buildings
Season 4 / Episode 8 / 40:18
In this episode, Sonny shares his thoughts on technology disrupting CRE and the impact it’s having on each sector of the industry. He highlights several ways that technology can improve the customer experience and also impact property management to help drive efficiency, find cost savings, and contribute to sustainability.
David McGuinness | Head of Business Development, CRE | Motorola Solutions | Improving customer experience through building access
Season 4 / Episode 7 / 33:52
In this episode, David provides a great overview and evolution of the building access industry and how it has been impacted by cloud computing and mobile connectivity. From the access control side, David suggests that flex space has emerged as a compelling channel for their client base.
Michael Abrams | Real Estate Consultant and Advisor | Flexspace Advisors | Let’s talk about flex
Season 4 / Episode 6 / 45:26
In this episode, Michael shares his thoughts on current CRE topics, such as “reactivating” buildings and their connection to people and community, and the increasing awareness of mental health and well-being. Michael lives, breathes and sleeps all things flex and could talk forever about his passion for the industry.
Geoffrey Newman | Executive Managing Director | Savills North America | Returning to where it all started
Season 4 / Episode 5 / 45:26
In this episode, Geoffrey acknowledges the magnitude of the challenge in front of CRE as B and C Class buildings strive to remain relevant. We are looking at a 15-year time horizon for the continued evolution of this very large segment of the market, to perhaps take on a new purpose or reimagined use.
Paul J. Massey | CEO | B6 Real Estate Advisors | Episode 50 with a giant in New York CRE
Season 4 / Episode 4 / 33:14
In this episode, we learn that after several years at Cushman & Wakefield, Paul embarked on his next entrepreneurial endeavor, starting B6, which stands for “Building by Building, Block by Block”. He attributes some of his success to making every mistake in the book but never making the same mistake twice.
Mollie Eisler | VP | Technology and Innovation | Almanac Realty Investors | The intersection of people, technology and place
Season 4 / Episode 3 / 22:42
In this episode, we learn that Mollie sees two themes emerging that will define the future of commercial real estate. The first is data management, which she views as the most valuable resource, and the second is the creation of unique and memorable in-person experiences that can be shared with others.
Michael Przytula | Managing Director | Intelligent & Digital Workplaces | Accenture | The people side of workplace technology
Season 4 / Episode 2 / 36:20
In this episode, Michael notes that the built environment has really pivoted to being about the experiences and spaces that make a workplace that people love to work in. His ultimate goal is to create a standardized, streamlined and unified experience, no matter where people work.
Antonia Cardone | Americas Lead | Total Workplace | Cushman & Wakefield | The value of being together in the workplace
Season 4 / Episode 1 / 41:46
In this episode, Antonia shares a number of reasons people want to be in the office. In the past, being in the office was about having access to “stuff”, whereas today the new emphasis is on socialization and collaboration. She suggests that while amenities and environment are important, the “value” of being together is the real driver of spending time in the office.
