The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience.
From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading PropTech founders.
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Sonny Kalsi | Co-CEO | BentallGreenOak | BentallGreenOak Co–CEO shares his passion for buildings
Season 4 / Episode 8 / 40:18
In this episode, Sonny shares his thoughts on technology disrupting CRE and the impact it’s having on each sector of the industry. He highlights several ways that technology can improve the customer experience and also impact property management to help drive efficiency, find cost savings, and contribute to sustainability.
David McGuinness | Head of Business Development, CRE | Motorola Solutions | Improving customer experience through building access
Season 4 / Episode 7 / 33:52
In this episode, David provides a great overview and evolution of the building access industry and how it has been impacted by cloud computing and mobile connectivity. From the access control side, David suggests that flex space has emerged as a compelling channel for their client base.
Michael Abrams | Real Estate Consultant and Advisor | Flexspace Advisors | Let’s talk about flex
Season 4 / Episode 6 / 45:26
In this episode, Michael shares his thoughts on current CRE topics, such as “reactivating” buildings and their connection to people and community, and the increasing awareness of mental health and well-being. Michael lives, breathes and sleeps all things flex and could talk forever about his passion for the industry.
Geoffrey Newman | Executive Managing Director | Savills North America | Returning to where it all started
Season 4 / Episode 5 / 45:26
In this episode, Geoffrey acknowledges the magnitude of the challenge in front of CRE as B and C Class buildings strive to remain relevant. We are looking at a 15-year time horizon for the continued evolution of this very large segment of the market, to perhaps take on a new purpose or reimagined use.
Jennifer Djurkovic | CEO | Djurkovic Investment Properties | Following a family legacy in CRE
Season 3 / Episode 18 / 28:35
In this episode, we learn that Jennifer has a wealth of knowledge in New York City CRE and is always tapping into the pulse of the industry. She offered insights into what people really want from buildings and how building operators are responding, emphasizing the need for innovation to support new talent and retain current employees.
Dara Friedman | Managing Director | BentallGreenOak | The tenant engagement imperative in CRE
Season 3 / Episode 17 / 27:04
In this episode, Dara shares that building operators and occupiers must focus on tenant engagement, creating alignment through their approach. Amenities, health and wellness, energy use and reducing operational costs, are all key drivers of supporting human capital and contributing to the delivery of great customer experiences.
Nicole Dallas | Global Head of Technical Services | Cushman & Wakefield | Increasing amenity choices for great tenant experiences
Season 3 / Episode 16 / 29:20
In this episode, Nicole shares that even before the pandemic she always worked remotely with her team located around the world, however, she does recognize the role that amenities play in helping define great tenant experience, largely due to the need to increase tenant “choices”.
Marcie Williams | CEO | RKW Residential | Creating community to retain building residents
Season 3 / Episode 15 / 28:21
In this episode, Marcie shares that creating community has become RKW’s #1 priority, with residents 70% more likely to renew if they connect with just 6 people in their communities. To achieve this goal, multifamily spaces are evolving to accommodate new use cases and provide more outdoor offerings.
Rasheq Zarif | Co-founder & COO | ReWyre | Helping ReWyre the built world and future-proof buildings
Season 3 / Episode 14 / 26:37
In this episode, Rasheq shares his belief that the only way to optimize real estate again is to challenge building operators to create better workplace environments that people will want to spend time in. Rasheq views Tenant Experience, Safety and Security, and Climate Change as three main components of the Proptech ecosystem that are driving demand for emerging technology solutions.
Michael Beckerman | CEO | CREtech | Putting a spotlight on tech and innovation in the built world
Season 3 / Episode 13 / 36:12
In this episode, Michael shares his career journey from public relations for commercial real estate to launching a small news aggregator that has grown into something much bigger, now CREtech. Michael saw an opportunity to put a spotlight on innovation in the built world and create a global audience of startups, commercial real estate operators and venture capitalists.
Amy Carroll | President | Trademark Properties | Is Commercial Real Estate a dinosaur?
Season 3 / Episode 12 / 33:35
In this episode, Amy discusses the need for buildings to be more competitive, especially when stacked up against newer construction. Technology has been focused on the operations side of the business, but it’s not enough. With HR managers now involved in every real estate decision, now is the time to tap into what is most important – delivering what tenants really want.
Josh Berger | VP | Norman Bobrow & Co | Ping pong or conference rooms? What do tenants really want?
Season 3 / Episode 11 / 33:15
In this episode, Josh shares his views on the return to the physical workplace and on the Manhattan real estate market. I loved how Josh expressed his learned belief that ‘there is no one size fits all,’ and that every situation is unique. Savvy landlords see that helping their customers to attract and retain tenants is now a priority.
Steven Rotter | Vice Chairman | JLL | Why every deal matters and now is the time to invest
Season 3 / Episode 10 / 36:40
In this episode, Steven shares his strong belief that businesses will continue to see NYC as an important location to have a physical presence, albeit with different use cases and purposes. Interestingly, a majority of the deals that are getting done today are with buildings that are offering new, or expanded services and amenities to attract new tenants.
Bob Knakal | Chairman NY Investment Sales | JLL | A titan in NY CRE shares his story and insights
Season 3 / Episode 9 / 42:36
In this episode, Bob shares his personal experience working through the pandemic and how his own thinking has evolved and changed. Bob believes that working in the office is more fun and hopes that people will continue to find their way back to the office and rediscover the many ways in which the commute can provide valuable time to read, listen to audiobooks or your favorite podcast.
