The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience.
From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading PropTech founders.
Listen & subscribe on Apple Podcasts, Spotify and more.
Sonny Kalsi | Co-CEO | BentallGreenOak | BentallGreenOak Co–CEO shares his passion for buildings
Season 4 / Episode 8 / 40:18
In this episode, Sonny shares his thoughts on technology disrupting CRE and the impact it’s having on each sector of the industry. He highlights several ways that technology can improve the customer experience and also impact property management to help drive efficiency, find cost savings, and contribute to sustainability.
David McGuinness | Head of Business Development, CRE | Motorola Solutions | Improving customer experience through building access
Season 4 / Episode 7 / 33:52
In this episode, David provides a great overview and evolution of the building access industry and how it has been impacted by cloud computing and mobile connectivity. From the access control side, David suggests that flex space has emerged as a compelling channel for their client base.
Michael Abrams | Real Estate Consultant and Advisor | Flexspace Advisors | Let’s talk about flex
Season 4 / Episode 6 / 45:26
In this episode, Michael shares his thoughts on current CRE topics, such as “reactivating” buildings and their connection to people and community, and the increasing awareness of mental health and well-being. Michael lives, breathes and sleeps all things flex and could talk forever about his passion for the industry.
Geoffrey Newman | Executive Managing Director | Savills North America | Returning to where it all started
Season 4 / Episode 5 / 45:26
In this episode, Geoffrey acknowledges the magnitude of the challenge in front of CRE as B and C Class buildings strive to remain relevant. We are looking at a 15-year time horizon for the continued evolution of this very large segment of the market, to perhaps take on a new purpose or reimagined use.
Lisa Kirsch | Head of Strategic Initiatives | Landis | Why we need to let people decide how and where they want to work
Season 3 / Episode 7 / 28:13
In this episode, Lisa shares the impact that their new workplace has had on the Landis team. The key is offering everyone the autonomy to decide how and where they want to work. Like what flexible space providers do, Lisa believes that building operators need to move faster at providing turnkey solutions for occupiers.
Ryan Elazari | Senior Director | Empire Management | The future of CRE from a Proptech adopter, teacher & entrepreneur
Season 3 / Episode 6 / 24:09
In this episode, Ryan shares his belief that office buildings need to take a hospitality approach to engaging with tenants to improve communications, ensure that everyone is aware of all activities going on in the building, and provide a way for them to feel connected to their entire building community.
Laura Fishback | Dallas Market Leader Property Management, Senior Property Manager | Avison Young | Facilitating a better return to the workplace experience for tenants
Season 3 / Episode 5 / 30:22
In this episode, Laura shares her journey to commercial real estate and being recruited for a Business Development role by Avison Young in Dallas. She shares that learning, as well as her thinking around amenities and community connection being a critical driver of tenant engagement.
David Sturner | Principal & Senior Managing Director | Banyan Street Capital | ‘Adapt or die’ to keep up with CRE market changes
Season 3 / Episode 4 / 35:46
In this episode, David shares how the pandemic affected Banyan’s business and created an opportunity to pivot by converting office spaces to residential. David firmly believes in the adage ‘adapt or die’ because he understands that markets will change and we must continually be thinking about what needs to be done in order to keep up.
Michael Emory | President & CEO | Allied | Creating more humanistic workspaces with more meaningful tenant engagement
Season 3 / Episode 3 / 45:04
In this episode, Michael shares his early experience with the adaptive reuse of existing structures, and how that informed Allied’s future business and transitioned them from inspired amateurs to real estate professionals leading the evolution of office space that focuses on the needs and aspirations of human users.
Brian Rosen | President & CEO | Canada | Colliers International | Technology, tenant experience, and connection to community and amenities
Season 3 / Episode 2 / 31:56
In this episode, we discuss the long term nature of the industry and the role that buildings will play in supporting their business partners. Brian goes on to say, “the best operators are investing in amenities and engagement with the tenants and community, and that’s why tenant experience apps are going crazy.”
Jon Love | CEO | KingSett Capital | Seeing tenants as partners in delivering a great office experience
Season 3 / Episode 1 / 25:12
In this episode, Jon shares his desire to build a better product for the customer – each and every person who comes into your building – and his vision to see tenants as partners in delivering a great office experience.
TEN Season 3 Trailer
Season 3 / Episode 0 / 1:23
The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving and sometimes polarizing opinions around the future of the workplace.
Sheila Botting, Principal & President, Americas Professional Services at Avison Young | The art of the possible in CRE | 37:41
Season 2 / Episode 14
In this episode, we will learn about Sheila’s unexpected journey to commercial real estate and her desire to discover the art of the possible. We also had a great discussion about the shared responsibility to create workspaces and human experiences that people will want to be a part of.
Susi Yu, Principal & Head of Development at MAG Partners | Connecting residents to their community | 31:50
Season 2 / Episode 13
In this episode, we will learn about Susi’s journey from – architect to building developer and now, entrepreneur. She will share her learning from working with many amazing women who have been successful in managing both their careers and their personal lives.
