
The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience.
From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading PropTech founders.
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Celebrating 60 Conversations on TEN
Hard to believe that it’s been over 3 years since we launched the Tenant Experience Network (TEN) podcast as a way to connect with people at a time when we all felt isolated. Host and HILO Co-founder and CEO, David Abrams, has had the opportunity to interview some amazing people from leading CRE and Proptech companies, and in real-time, share what’s really happening in buildings and communities across North America. David wanted the program to provide a true pulse on what was actually going on in the industry, across all asset classes, without being sensational or polarizing, as is often found in the media.

Peter Riguardi | Chairman & President, New York Region | JLL | Lessons in selling CRE in NYC
Season 4 / Episode 15 / 28:35
In this episode, Peter says he seeing an increase in people coming back to the workplace and occupiers using the office to competitively attract talent. He has also noticed a significant push to the best office buildings, regardless of their location. With 460 million square feet of office space in NYC, only time will tell how much space use will have to change.

Nico DePaul | Chief Operating Officer | NNN Pro Group | Net leasing in today’s CRE market
Season 4 / Episode 14 / 36:08
In this episode, Nico shares the ways in which the net lease industry is being affected by the current environment in CRE, with many variables affecting the level of activity across several categories. Like all aspects of the industry, Nico shares many ways that technology is impacting his space and the ways in which the business is evolving.

Brett Miller | CEO | Canderel | Embracing the future of work and experience
Season 4 / Episode 13 / 40:11
In this episode, Brett shares details on Canderel’s new Okkto initiative, which offers a very exciting suite of innovative workplace hospitality experiences for the users of their spaces. We discussed how technology can offer better connectivity to their customers and help to better understand their needs.

Rasheq Zarif | Co-founder & COO | ReWyre | Helping ReWyre the built world and future-proof buildings
Season 3 / Episode 14 / 26:37
In this episode, Rasheq shares his belief that the only way to optimize real estate again is to challenge building operators to create better workplace environments that people will want to spend time in. Rasheq views Tenant Experience, Safety and Security, and Climate Change as three main components of the Proptech ecosystem that are driving demand for emerging technology solutions.

Michael Beckerman | CEO | CREtech | Putting a spotlight on tech and innovation in the built world
Season 3 / Episode 13 / 36:12
In this episode, Michael shares his career journey from public relations for commercial real estate to launching a small news aggregator that has grown into something much bigger, now CREtech. Michael saw an opportunity to put a spotlight on innovation in the built world and create a global audience of startups, commercial real estate operators and venture capitalists.

Amy Carroll | President | Trademark Properties | Is Commercial Real Estate a dinosaur?
Season 3 / Episode 12 / 33:35
In this episode, Amy discusses the need for buildings to be more competitive, especially when stacked up against newer construction. Technology has been focused on the operations side of the business, but it’s not enough. With HR managers now involved in every real estate decision, now is the time to tap into what is most important – delivering what tenants really want.

Josh Berger | VP | Norman Bobrow & Co | Ping pong or conference rooms? What do tenants really want?
Season 3 / Episode 11 / 33:15
In this episode, Josh shares his views on the return to the physical workplace and on the Manhattan real estate market. I loved how Josh expressed his learned belief that ‘there is no one size fits all,’ and that every situation is unique. Savvy landlords see that helping their customers to attract and retain tenants is now a priority.

Steven Rotter | Vice Chairman | JLL | Why every deal matters and now is the time to invest
Season 3 / Episode 10 / 36:40
In this episode, Steven shares his strong belief that businesses will continue to see NYC as an important location to have a physical presence, albeit with different use cases and purposes. Interestingly, a majority of the deals that are getting done today are with buildings that are offering new, or expanded services and amenities to attract new tenants.

Bob Knakal | Chairman NY Investment Sales | JLL | A titan in NY CRE shares his story and insights
Season 3 / Episode 9 / 42:36
In this episode, Bob shares his personal experience working through the pandemic and how his own thinking has evolved and changed. Bob believes that working in the office is more fun and hopes that people will continue to find their way back to the office and rediscover the many ways in which the commute can provide valuable time to read, listen to audiobooks or your favorite podcast.

TEN | Highlights
The Tenant Experience Network podcast has featured many incredible guests who have shared valuable insights on the future of the workplace, enhancing tenant experience and the role of office buildings. Enjoy these highlights from some of the most prominent CRE thought leaders that have joined us on TEN.

Chad Griffiths | Industrial Real Estate Broker, Investor and Host of the Industrial Real Estate Podcast | People are the true asset in buildings
Season 3 / Episode 8 / 32:29
In this episode, Chad shares his belief that buildings can be a significant determinant in making the physical workspace more appealing. Placing an emphasis on what tenants want can have a direct correlation to the value of that building. We both agree that people are the true asset in buildings, and they need to be engaged in a more meaningful way.

Lisa Kirsch | Head of Strategic Initiatives | Landis | Why we need to let people decide how and where they want to work
Season 3 / Episode 7 / 28:13
In this episode, Lisa shares the impact that their new workplace has had on the Landis team. The key is offering everyone the autonomy to decide how and where they want to work. Like what flexible space providers do, Lisa believes that building operators need to move faster at providing turnkey solutions for occupiers.

Ryan Elazari | Senior Director | Empire Management | The future of CRE from a Proptech adopter, teacher & entrepreneur
Season 3 / Episode 6 / 24:09
In this episode, Ryan shares his belief that office buildings need to take a hospitality approach to engaging with tenants to improve communications, ensure that everyone is aware of all activities going on in the building, and provide a way for them to feel connected to their entire building community.