The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience.
From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading PropTech founders.
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Peter Riguardi | Chairman & President, New York Region | JLL | Lessons in selling CRE in NYC
Season 4 / Episode 15 / 28:35
In this episode, Peter says he seeing an increase in people coming back to the workplace and occupiers using the office to competitively attract talent. He has also noticed a significant push to the best office buildings, regardless of their location. With 460 million square feet of office space in NYC, only time will tell how much space use will have to change.
Nico DePaul | Chief Operating Officer | NNN Pro Group | Net leasing in today’s CRE market
Season 4 / Episode 14 / 36:08
In this episode, Nico shares the ways in which the net lease industry is being affected by the current environment in CRE, with many variables affecting the level of activity across several categories. Like all aspects of the industry, Nico shares many ways that technology is impacting his space and the ways in which the business is evolving.
Brett Miller | CEO | Canderel | Embracing the future of work and experience
Season 4 / Episode 13 / 40:11
In this episode, Brett shares details on Canderel’s new Okkto initiative, which offers a very exciting suite of innovative workplace hospitality experiences for the users of their spaces. We discussed how technology can offer better connectivity to their customers and help to better understand their needs.
Shimon Shkury | President & Founder | Ariel Property Advisors | Building on great partnerships for success
Season 4 / Episode 12 / 39:53
In this episode, Shimon shares insights on the current state of the market as well as his beliefs on the opportunities ahead of us. He has a great read on what building operators need to do to create more compelling workplaces and suggested the idea of forming a Board, consisting of both building operators and the occupants, to come together and discuss emerging issues in CRE.
Jamie Petten | President & Executive Director | Kanata North Business Association | Connecting the community in Canada’s largest technology park
Season 3 / Episode 19 / 31:09
In this episode, Jamie shares that in order to attract and retain talent, a big part of the conversation is adding new opportunities to live and play at Kanata North Technology Park, and making new investments to enhance physical workspaces. Jamie is enthusiastic about the role that HILO will play in helping to connect all the partners in the park and promote all of the park’s activities.
Jennifer Djurkovic | CEO | Djurkovic Investment Properties | Following a family legacy in CRE
Season 3 / Episode 18 / 28:35
In this episode, we learn that Jennifer has a wealth of knowledge in New York City CRE and is always tapping into the pulse of the industry. She offered insights into what people really want from buildings and how building operators are responding, emphasizing the need for innovation to support new talent and retain current employees.
Dara Friedman | Managing Director | BentallGreenOak | The tenant engagement imperative in CRE
Season 3 / Episode 17 / 27:04
In this episode, Dara shares that building operators and occupiers must focus on tenant engagement, creating alignment through their approach. Amenities, health and wellness, energy use and reducing operational costs, are all key drivers of supporting human capital and contributing to the delivery of great customer experiences.
Nicole Dallas | Global Head of Technical Services | Cushman & Wakefield | Increasing amenity choices for great tenant experiences
Season 3 / Episode 16 / 29:20
In this episode, Nicole shares that even before the pandemic she always worked remotely with her team located around the world, however, she does recognize the role that amenities play in helping define great tenant experience, largely due to the need to increase tenant “choices”.
Marcie Williams | CEO | RKW Residential | Creating community to retain building residents
Season 3 / Episode 15 / 28:21
In this episode, Marcie shares that creating community has become RKW’s #1 priority, with residents 70% more likely to renew if they connect with just 6 people in their communities. To achieve this goal, multifamily spaces are evolving to accommodate new use cases and provide more outdoor offerings.
Rasheq Zarif | Co-founder & COO | ReWyre | Helping ReWyre the built world and future-proof buildings
Season 3 / Episode 14 / 26:37
In this episode, Rasheq shares his belief that the only way to optimize real estate again is to challenge building operators to create better workplace environments that people will want to spend time in. Rasheq views Tenant Experience, Safety and Security, and Climate Change as three main components of the Proptech ecosystem that are driving demand for emerging technology solutions.
Michael Beckerman | CEO | CREtech | Putting a spotlight on tech and innovation in the built world
Season 3 / Episode 13 / 36:12
In this episode, Michael shares his career journey from public relations for commercial real estate to launching a small news aggregator that has grown into something much bigger, now CREtech. Michael saw an opportunity to put a spotlight on innovation in the built world and create a global audience of startups, commercial real estate operators and venture capitalists.
Amy Carroll | President | Trademark Properties | Is Commercial Real Estate a dinosaur?
Season 3 / Episode 12 / 33:35
In this episode, Amy discusses the need for buildings to be more competitive, especially when stacked up against newer construction. Technology has been focused on the operations side of the business, but it’s not enough. With HR managers now involved in every real estate decision, now is the time to tap into what is most important – delivering what tenants really want.
Josh Berger | VP | Norman Bobrow & Co | Ping pong or conference rooms? What do tenants really want?
Season 3 / Episode 11 / 33:15
In this episode, Josh shares his views on the return to the physical workplace and on the Manhattan real estate market. I loved how Josh expressed his learned belief that ‘there is no one size fits all,’ and that every situation is unique. Savvy landlords see that helping their customers to attract and retain tenants is now a priority.
Steven Rotter | Vice Chairman | JLL | Why every deal matters and now is the time to invest
Season 3 / Episode 10 / 36:40
In this episode, Steven shares his strong belief that businesses will continue to see NYC as an important location to have a physical presence, albeit with different use cases and purposes. Interestingly, a majority of the deals that are getting done today are with buildings that are offering new, or expanded services and amenities to attract new tenants.
