
The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience.
From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading PropTech founders.
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Rob Kumer | CEO | KingSett Capital | Trends and success strategies in CRE
Season 5 / Episode 4 / 53:34
In this episode, Rob shares his 3 pillars for success in the office category and speaks about the importance of experience and the technological advances impacting all asset classes. KingSett is very focused on decarbonization, and energy management including deep water cooling and implementing new lighting systems.

Sophie Wade | Founder of Flexcel Network and Host of Transforming Work podcast | Advancing workforce innovation
Season 5 / Episode 3 / 56:42
In this episode we learn that Sophie is an avid observer of people and has used this skill to shape her view of the world, and now the subject of ‘work’ specifically. She points out that for the first time, we are at a point where we are asking questions about how we should be designing spaces to meet our needs better.

Jen Tindle | Chief Comic Relief Officer | AllAboutCRE.com | All about CRE and CRE technology
Season 5 / Episode 2 / 41:42
In this episode we learn that Jen’s latest project, allaboutcre.com, is an educational platform that builds on her love of learning. She shares some great insights into what the CRE industry needs to be thinking about over the next 3 to 5 years to continue to be successful, as well as her thoughts on how building tech stacks are evolving.

Nadine Ezzie & Ryan Elazari | Co-hosts of CRE Unplugged | Innovating from the streets to the skyline
Season 5 / Episode 1 / 37:35
In this episode, Nadine and Ryan share what led them to collaborate as hosts on a new podcast, the aptly named CRE Unplugged — Innovating from the streets to the skyline. They have a lot of passion to go with their ambitious mission to not only be informative and educational but to add a welcome dose of humour as well.

Michael Przytula | Managing Director | Intelligent & Digital Workplaces | Accenture | The people side of workplace technology
Season 4 / Episode 2 / 36:20
In this episode, Michael notes that the built environment has really pivoted to being about the experiences and spaces that make a workplace that people love to work in. His ultimate goal is to create a standardized, streamlined and unified experience, no matter where people work.

Antonia Cardone | Americas Lead | Total Workplace | Cushman & Wakefield | The value of being together in the workplace
Season 4 / Episode 1 / 41:46
In this episode, Antonia shares a number of reasons people want to be in the office. In the past, being in the office was about having access to “stuff”, whereas today the new emphasis is on socialization and collaboration. She suggests that while amenities and environment are important, the “value” of being together is the real driver of spending time in the office.

Kendall Pretzer | CEO | Grace Hill | The creative and flexible imperative for hybrid work success
Season 3 / Episode 22 / 35:01
In this episode, we learn that Kendal believes hybrid work may well be the new normal, and companies must be flexible and creative to help it succeed. Kendall reminds us that people are people, and there is a need for some in-person collaboration and casual conversation.

Sara Tabita | Community Experience Manager | Granite Properties | Facilitating workplace needs through tenant partnerships
Season 3 / Episode 21 / 27:02
In this episode, Sara acknowledges the shift from office space to office experience, and the need for buildings to provide their tenants with unique and memorable experiences that will also foster a sense of community. She stresses the importance of communication to help inform customers of any changes that may be necessary to deliver a better workplace experience.

Rita Tené Ellison | Associate Director | T. Dallas Smith & Company | Putting customers first in CRE
Season 3 / Episode 20 / 22:20
In this episode, Rita explains that access to local amenities is becoming more of a driving factor in real estate decisions, causing smart landlords to become more attentive to tenant needs, and respond with appropriate programming. With a “client-first” mentality, her firm has maintained a consistent approach throughout the pandemic in responding to the evolving needs of its customers.

Jamie Petten | President & Executive Director | Kanata North Business Association | Connecting the community in Canada’s largest technology park
Season 3 / Episode 19 / 31:09
In this episode, Jamie shares that in order to attract and retain talent, a big part of the conversation is adding new opportunities to live and play at Kanata North Technology Park, and making new investments to enhance physical workspaces. Jamie is enthusiastic about the role that HILO will play in helping to connect all the partners in the park and promote all of the park’s activities.

Jennifer Djurkovic | CEO | Djurkovic Investment Properties | Following a family legacy in CRE
Season 3 / Episode 18 / 28:35
In this episode, we learn that Jennifer has a wealth of knowledge in New York City CRE and is always tapping into the pulse of the industry. She offered insights into what people really want from buildings and how building operators are responding, emphasizing the need for innovation to support new talent and retain current employees.

Dara Friedman | Managing Director | BentallGreenOak | The tenant engagement imperative in CRE
Season 3 / Episode 17 / 27:04
In this episode, Dara shares that building operators and occupiers must focus on tenant engagement, creating alignment through their approach. Amenities, health and wellness, energy use and reducing operational costs, are all key drivers of supporting human capital and contributing to the delivery of great customer experiences.

Nicole Dallas | Global Head of Technical Services | Cushman & Wakefield | Increasing amenity choices for great tenant experiences
Season 3 / Episode 16 / 29:20
In this episode, Nicole shares that even before the pandemic she always worked remotely with her team located around the world, however, she does recognize the role that amenities play in helping define great tenant experience, largely due to the need to increase tenant “choices”.

Marcie Williams | CEO | RKW Residential | Creating community to retain building residents
Season 3 / Episode 15 / 28:21
In this episode, Marcie shares that creating community has become RKW’s #1 priority, with residents 70% more likely to renew if they connect with just 6 people in their communities. To achieve this goal, multifamily spaces are evolving to accommodate new use cases and provide more outdoor offerings.